Karam Sabah
Oakville,ON
Summary
Experienced professional with a diverse background in roles such as body shop technician, customer service representative, delivery server, car detailer, van mobile mechanic, and maintaining vans for Amazon. Proficient in diagnosing and repairing vehicle issues, driving mobile vans, delivering excellent customer service, and ensuring timely deliveries. Strong attention to detail and commitment to quality service.
Overview
6
6
years of professional experience
Work History
Body Shop Technician
Spartan Collision Centre
01.2022 - Current
- Installed new body panels, doors, bumpers, grills, fenders and other components
- Increased work efficiency by keeping tools organized, clean, and in proper working order.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently while driving a van.
- Responsible for operating a mobile van to perform maintenance and repairs on vans for Amazon.
- Contributed to business growth by consistently receiving positive feedback from customers on completed repairs.
- Repairing dents, scratches, and other body damage using specialized tools and techniques.
- Aligning newly installed parts to ensure they fit properly and meet manufacturer specifications.
- Interacting with customers to explain repair processes, provide updates on progress, and address any concerns or questions they may have.
- Replacing and tinting automotive glass, repairing power windows and locks, ensuring seals and weatherstripping are intact, addressing water leaks, performing detailed cleaning of windows, and adhering to safety standards.
- Assisted in mentoring new technicians, continuously updating skills and knowledge to stay current with industry advancements and best practices. Promoting a culture of continuous learning within the team.
Customer Service Representative And Delivery
Steak Delivery
02.2023 - 06.2024
- Improved customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers.
- Took orders for steak delivery.
- Coordinated delivery with other drivers.
- Processed accurate payment of orders.
Server
Shishalicious
01.2019 - 11.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Address any complaints or issues promptly and professionally to ensure guest satisfaction.
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Accurately take food and beverage orders and ensure any special requests or dietary restrictions are noted. delivered orders promptly, and ensured customer satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Managed multiple tables efficiently during busy shifts.
- Process payments efficiently and accurately, whether by cash, credit card, or other methods.
Car Detailer
Auto Spa
10.2018 - 01.2019
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Provided exceptional customer service and addressed customer inquiries.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- . Vacuuming and cleaning the interior of cars, including seats, carpets, and mats.
- Detailing the engine bay to keep it clean and functional.
Education
High School Diploma -
Craig Kielburger Secondary School
Milton, ON06.2018
Skills
- Customer Service
- Maintenance Awareness
- Strong Leadership Skills
- Shop Management
- Body Work
- Collision Repair
- Auto Body Repair
- Excellent Work Ethic
- Vehicle Maintenance Knowledge
- Problem-solving
- Teamwork
Languages
English
Native or Bilingual
Timeline
Customer Service Representative And Delivery
Steak Delivery
02.2023 - 06.2024
Body Shop Technician
Spartan Collision Centre
01.2022 - Current
Server
Shishalicious
01.2019 - 11.2021
Car Detailer
Auto Spa
10.2018 - 01.2019
High School Diploma -
Craig Kielburger Secondary School
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