Kara (Makenzie) Smith
Julian,NC
Summary
Driven and decisive professional with 10+ years of experience in managing human resources to deliver compliance, personnel communication and excellent customer service . Flexible and focused with expertise in recruitment and retention, staff training and development, complex problem resolution. Developed and implemented marketing strategies aligned with company's values.
Overview
12
12
years of professional experience
Work History
Exchange and Retention Coordinator
Flow Honda Burlington
Burlington, North Carolina
03.2024 - Current
- Develop and maintain strong customer relationships
- Data analysis to recognize opportunities for customers to trade into their next vehicle
- Customer out reach via email, text, phone call, face to face or marketing material
- Appraise current vehicles
- Analyzing customers needs
- Manage sales process
Customer Service Representative
Portfolio Recovery Associates
Burlington
09.2023 - 02.2024
- Managed inbound and outbound calls with the goal of creating payment plans for delinquent accounts
- Used communication skills while staying within FDCPA compliance to understand the customer and express empathy while finding a solution
- Maintained accurate data reporting the status of customers
- Scheduled and processed payments, filing disputes when necessary
Front of House Manager
Outback Steakhouse
Burlington, North Carolina
05.2013 - 08.2023
- Held all front of house positions
- Responsible for training individuals in every Front of House position
- Leading the team and performing all managerial duties
- Oversaw operations in both front and back of house including maintaining cleanliness throughout all levels of service
- Responsible for money handling and closing procedures at the end of each shift
- Identified and implemented operational changes that resulted in cost savings and higher profit margins
Front of House Manager and Brand Ambassador
World Of Beer
North Myrtle Beach, South Carolina
07.2020 - 01.2022
- Oversaw the interviewing and hiring process for the Front of House positions
- Trained new employees, held orientations, created schedules
- Planned events, social media marketing , observed analytics to determine trends with target audience
- Coordinated the opening of two new stores
- Maintained beer, liquor and wine inventory using Data Central and Aloha
- Planned budgets, ran payroll, and kept track of invoices
- Planned out reach events while effectively utilizing marketing budgets
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC06-2015
Skills
- Strong communication and interpersonal skills with both customers and fellow employees
- Competent across all computer programs
- Exhibits integrity in all aspects of the job
- Develops and maintains positive employee relations by interpreting and consistently applying company policies and practices across the work group
- Identifies potential/ current work issues and resolves them in an appropriate and timely manner
Timeline
Exchange and Retention Coordinator
Flow Honda Burlington
03.2024 - Current
Customer Service Representative
Portfolio Recovery Associates
09.2023 - 02.2024
Front of House Manager and Brand Ambassador
World Of Beer
07.2020 - 01.2022
Front of House Manager
Outback Steakhouse
05.2013 - 08.2023
High School Diploma -
Southeast Guilford High School
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