Karan Shah

Care.ai

Orlando, FL

03.2023 - 06.2024

Maintained and supported engineering designs for business continuity solutions, aligning with business and operational objectives.
Resolved network issues related to data, voice, and video LANs or WANs, including outages and equipment problems.
Planned, configured, tested, maintained, and troubleshot network infrastructure such as routers, switches, firewalls, VPNs, and security devices.
Managed and implemented wireless technologies, including Aruba and Netgear access points.
Collaborated with vendors to ensure best practices in product and application implementation.
Prioritized network security by identifying and addressing security threats, escalating issues as needed.
Conducted and reported on disaster recovery testing and monitored network infrastructure health using tools like SolarWinds and Aruba Airwave.
Communicated network outages to Network Manager promptly.
Provided in-depth network analysis and troubleshooting using packet captures, escalating to higher-level engineers as necessary.
Installed network equipment and cabling across various locations including data centers and corporate offices.
Supported networking projects and new technology installations, staying updated with current networking trends.
Collaborated with systems engineers/architects for system upgrades and improvements.
Monitored and tested network performance, providing detailed performance reports and responding to connectivity issues.
Coordinated MPLS to DIA-SDWAN transition for over 50 client sites