Kardia Harmon-Hayner
Alaska Behavioral Health
Anchorage,AK
15
years of professional experience
Detail-oriented professional with strong customer service skills. Proven ability to manage administrative tasks and coordinate projects effectively, ensuring high levels of client satisfaction and operational efficiency.
Work History
Clinical Admin Support
8 Months- Utilizes the EMR to complete and track administrative needs through the use of a range of tools, including clinical reports, data review, data entry, and program management.
- Communicates with various clinical and medical program managers to manage health records and clinical record needs.
- Complete data entry requirements, which often occur at specific intervals (monthly, quarterly, yearly) as assigned.
- Organize and manage assigned projects utilizing strong time management skills and self-direction.
- Coordinate and collaborate with assigned project stakeholders to ensure completion and accuracy.
- Serves as back-up to the reception team as needed.
Receptionist
11 Months- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Coordinated appointment scheduling and maintained calendar for management team.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Processed client intake forms, ensuring accurate data entry into database systems.
Travel Coordinator
1 Year 7 Months- Coordinated comprehensive travel plans, lodging, and logistics for over 150 employees traveling to and from the North Slope.
- Partnered with Human Resources to streamline onboarding logistics and prepare new hires for travel
- Audited and verified monthly employee schedules using excel and iLogistics
- Resolved client inquiries and issues promptly, ensuring high levels of customer satisfaction.
Manager
9 Years 5 Months- Supervised daily operations, ensuring efficient workflow and resource allocation.
- Developed and implemented training programs, enhancing team performance and skill levels.
- Streamlined ticketing processes, improving customer service and satisfaction rates.
- Coordinated marketing initiatives, increasing audience engagement through targeted promotions.
- Resolved Customer and internal disputes promptly using proactive problem-solving
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Timeline
Clinical Admin Support
Alaska Behavioral Health
12.2025 - CurrentRead More
Receptionist
Hillside Audio
02.2025 - 01.2026Read More
Travel Coordinator
ICE Services LLC
07.2023 - 02.2025Read More
Manager
Regal Totem Theatre
05.2011 - 10.2020Read More