Summary
Overview
Work History
Education
Skills
Timeline
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Kareem Adahunse

Chicago,IL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Sales Representative

Apple
08.2021 - 05.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Customer Service Representative

Comcast
10.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Business - Business

Northern Illinois University
Dekalb, IL
06.2023

Skills

  • Understanding company needs
  • Performance Improvement
  • Solution Planning
  • Reading Comprehension

Timeline

Sales Representative

Apple
08.2021 - 05.2023

Customer Service Representative

Comcast
10.2020 - 05.2021

Bachelor of Business - Business

Northern Illinois University

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Kareem Adahunse