Summary
Overview
Work History
Education
Skills
Timeline
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Adam Thornton

Central ,LA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales Representative

Best Buy
Baton Rouge , LA
10.2019 - Current
  • Demonstrated products and specific features at customer locations and special events.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Sales Consultant

Vivint Smart Home
Baton Rouge, LA
04.2017 - 08.2019
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Completed orders through company system and organized product deliveries to meet customer timetables.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Processed credit and debit card payments to complete purchasing experience.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Provided pricing information to customers regarding specific products.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.

Line Cook

Our Moms
Baton Rouge , LA
07.2016 - 01.2017
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.

Education

Marketing - Business

Louisiana Delta Community College
Monroe, LA
08.2015

Skills

  • Lead prospecting
  • Network development
  • Service agreements
  • Scheduling understanding
  • Order processing
  • Client service
  • Sales
  • Problem solving strength
  • Account development
  • Customer service
  • Company processes
  • Records management
  • Point-of-sale orders
  • Marketing understanding
  • Sale expertise
  • Product promotions
  • Financial management
  • Portfolio management
  • Client development
  • Territory management
  • Cold calling
  • Marketing and advertising

Timeline

Sales Representative

Best Buy
10.2019 - Current

Sales Consultant

Vivint Smart Home
04.2017 - 08.2019

Line Cook

Our Moms
07.2016 - 01.2017

Marketing - Business

Louisiana Delta Community College

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Adam Thornton