Kareem Campbell
Queens,NY
Summary
Thorough Service Technician, 10+ years experience with commitment to superior service. Driven to consistently contribute value with impeccable work ethic. Manage support in areas of Customer Service, Installation, Diagnosis, and repair. Great problem solver. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
20
20
years of professional experience
15
15
Certification
Work History
Service Technician/ Repairman
Acorn Stairlift
03.2019 - 07.2023
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Inspected structures, machinery, and equipment to determine failure and causes for concern.
- Increased overall lifespan of equipment by following preventive maintenance plans and executing unscheduled repairs.
- Provided top quality control to eliminate maintenance downtime.
- Documented machine irregularities and completed repairs.
Lead Driver
AptDeco
07.2015 - 02.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Broadcom Field Technician
Time Warner Cable
11.2008 - 03.2014
- Installed data cable lines between outside on pole lines for residential customers
- Completed new connects, reconnects, disconnects and service changes for voice, data, VoIP and CTI applications for residential customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues involving implementation, add-on, maintenance and support
Education
Cisco Training
Compu21
Queens, NY2017
Microsoft And Cisco
Alliance Computing Solutions (ACS)
Flushing, NY2012
Associate of Science - Computer And Communications
Devry Institute
New Brunswick, NJ2000
Skills
- Maintenance and Repair
- Diagnosis and Troubleshooting
- Exceptional customer relations
- System hardware, software and mechanical applications
- Mobile apps and documentation
Certification
TalentLMS Completed Courses in Stairlift Related Services
Broadband Digital/ Premise installer
CCNA
A+/ Network+
Timeline
Service Technician/ Repairman
Acorn Stairlift
03.2019 - 07.2023
Lead Driver
AptDeco
07.2015 - 02.2019
Broadcom Field Technician
Time Warner Cable
11.2008 - 03.2014
Cisco Training
Compu21
Microsoft And Cisco
Alliance Computing Solutions (ACS)
Associate of Science - Computer And Communications
Devry Institute
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