Kareem Coleman
Wilmington,Delaware
Summary
Seasoned Cook Shift Leader with comprehensive background in food service management. Specialize in creating and implementing efficient cook procedures, managing kitchen staff, and ensuring customer satisfaction. Strengths include strong leadership abilities, knowledge of sanitation regulations, and culinary skills. Previous roles demonstrate significant impact on improving kitchen efficiency and enhancing team performance.
Overview
29
29
years of professional experience
Work History
Grill Cook
Kendal at Longwood
Kennett Square, Pennsylvania
11.2009 - Current
- Manages service for an average of 100 to 150 customers each day.
- Excellent customer service skills, and a positive attitude, as demonstrated by receiving Employee of the Month.
- Monitored kitchen productivity and assessed overall productivity and workflow.
- Maintained cleanliness and organization of line workstations.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Managed inventory control processes.
- Executed preparation of menu items following given specifications; ensured desired cooking standards.
Restaurant Assistant Manager
Moe's Southwest Grill
Wilmington, Delaware
08.2002 - 11.2009
- Elevated guest feedback metrics by providing exceptional customer service with a positive attitude and was named Employee of the Month twice in 12 month period
- Managed and trained restaurant wait and service staff to provide efficient and attentive service while upselling appetizers and desserts to increase average guest check by 20%
- Assisted General Manager with monitoring inventory, submitting supply orders, and other logistical responsibilities that reduced food waste of 10% and improved operational efficiency
- Supervised operation of establishment, ensured compliance with food safety regulations, and effectively addressed customer needs to ensure satisfaction
Line cook
Holiday Inn Select
Claymont, Delaware
06.1996 - 10.2002
- Handles multiple responsibilities simultaneously including hiring new employees, balancing food costs, completing administrative tasks, and ordering supplies
- Creates the weekly schedule, ensuring all the shifts are covered and approves requests leave while organizing staffing for busy or slow shifts resulting in reduced labor costs
- Utilizes exceptional interpersonal and administrative skills to address and resolve guest complaints or issues in a professional and positive manner resulting in a 5-star Restaurant Finder rating
- Trains staff in providing exceptional customer service and monitors restaurant supply inventory to ensure adequate bar and table service stock
- Participates collaboratively to update cocktail and dinner menus to drive customer engagement and interest well as preparing for large events, and corporate or private functions
- Executes advertising and marketing campaigns including placing print ads, updating social media channels (Facebook and Twitter), and creating restaurant promotional events (happy hour specials and two-for-one deals) that have increased weeknight revenue by 36% over 18 months
Education
Management -
Delaware Technical Community College
Wilmington, Delaware05-2025
High School Diploma -
John Dickinson High
Wilmington, Delaware06.2001
Skills
- Client Support
- Effective Problem Solving
- Quick Problem Resolution
- Inventory Oversight
- Meal Preparation Expertise
- Point of Sale Operations
- Contamination control
- Grill supervision
- Food presentation
- Plating
- Portioning
- Conflict mediation
- Food preparation
- Grill mastery
- Food safety and sanitation
References
- Mike Satterfield, Supervisor, Kendal at Longwood, 1660 East Street Road, (610) 388-5542
- Mike Graves, Friend, Mike Graves LLC, (215) 253-9402
Timeline
Grill Cook
Kendal at Longwood
11.2009 - Current
Restaurant Assistant Manager
Moe's Southwest Grill
08.2002 - 11.2009
Line cook
Holiday Inn Select
06.1996 - 10.2002
Management -
Delaware Technical Community College
High School Diploma -
John Dickinson High