Rafael Bermeo
Santa Clara,CA
Summary
Adapted to diverse environments and challenges to uphold dietary standards and enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Grill Cook
Sodexo @Broadcom
San Jose, CA
10.2024 - Current
- Operated grills and other cooking equipment to prepare food items efficiently.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new grill cooks on operational procedures and safety practices.
- Monitored inventory levels and communicated needs for supplies effectively.
- Developed weekly menus in alignment with customer preferences and dietary requirements.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
Content Moderator
Accenture LLP
05.2019 - 02.2023
- Keep track of constantly changing policies, rules, guidelines etc
- Remove explicit content that violates company policies
- Dispute wrongly actioned tickets to justify my reasoning on why I disabled/deleted/restored pictures/ posts/profiles etc
- Serve as an advocate for the user community
- Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
- Fulfill base productivity and quality requirements of meeting a 97% or higher on all actioned tickets
Service Manager
Chipotle Mexican Grill
San Mateo, CA
04.2014 - 04.2018
- Responsible for managing closing shift
- Leading a team of up-to 8 employees ranging from 16 to 35 years of age
- Calculate loss of product due to over portioning
- Taking weekly and monthly inventory counts of all food
- Cashing out registers and counting money at the end of the night
- Making sure all the food is up to temp
- And training employees on proper company standards
- Food Quality:
- Making sure great tasting, high quality food is served
- Resolving food quality issues
- Managing food safety which includes: Ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures
- Customer Interaction:
- Resolving customer incidents and working to ensure positive customer experiences
- Team Management:
- Managing crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross-training all front of house Crew
- Assisting with Crew performance reviews and the resolution of performance issues
- Training and developing future Service Managers
- Office Administration:
- Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
- Overseeing office equipment and making sure office supplies are ordered as necessary
- Ensuring the proper quantity of supplies are available as needed
- Troubleshooting back of house computers and POS system
- Miscellaneous:
- Ensuring the line and reach-in cooler are organized and clean
- Managing daily and weekly cleaning of the line, dining room, restrooms, and patio
- Assisting with the execution of marketing promotions
Assistant Manager
The Melt
Saratoga
06.2017 - 02.2018
- Achieved seamless scheduling by supporting staff in filling open shifts during peak times.
- Streamlined inventory processes and secured necessary supplies to maintain operations.
- Delivered comprehensive training for new and existing employees, fostering future leadership within the organization.
- Resolved customer complaints efficiently, contributing to improved customer satisfaction ratings.
- Adapted to staffing needs by covering shifts at various locations as required.
- Maintained operational continuity through effective shift management strategies.
Reciever/Prep/Line cook
Bon Appétit @google
Mountain View, CA
08.2015 - 05.2017
- Assisted in the ordering and receiving of all food and supplies as required
- Prepared high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules
- Serve meals or prepare for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty
- Tastes all prepared food items
- Responsible for records(time, temp logs) from area worked during service periods
- Cleaning kitchen after preparation and serving, maintaining high standards of cleanliness
- Storing or discarding excess food in accordance with safe food-handling procedures
- Keeping refrigerators and storerooms clean and neat
- Ensures food and supply items are stored per the highest standards and proper storage hierarchy
- Operated and maintained kitchen equipment as instructed and safely
- Assisted in production planning, record keeping and reporting as required
- Reporting needed maintenance, faulty equipment or accidents to the supervisor immediately
- Attending in-service and safety meetings
- Maintaining good working relationships with coworkers, customers, administrators and managers
- Performing job safely while maintaining a clean, safe work environment
- Performing any other duties as assigned.
UPS Package Handler
UPS
11.2013 - 05.2014
- Handled all packages going to Idaho, Nevada, and San Jose regions
- Loaded and unloaded trucks coming from big company contracts like Office Depot, Fischer Scientific etc
- Trained in hazmat clean up
- Maintained a safe and productive work environment by using any PPE that was provided
Education
Peninsula High School
San Bruno, CASkills
- Achieved certification in safe food handling practices, promoting safety standards
- Resolved conflicts and de-escalated tense situations to maintain a positive environment
- Communicated fluently in Spanish and English, improving team collaboration
- Supported troubleshooting efforts for computer hardware, enhancing operational efficiency
- Diagnosed and resolved software, hardware, and mechanical issues, minimizing downtime
- Delivered exceptional customer service, significantly boosting client satisfaction
- Facilitated efficient computer networking setups and configurations, streamlining operations
- Provided technical support to users, optimizing overall system performance
Accomplishments
- Collaborated with team of 15 in the development of AI to take down Uvalde misinformation, antisemitic, and other ad-hoc projects. One of which included the take down of a child trafficking ring in Thailand.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grill Cook
Sodexo @Broadcom
10.2024 - Current
Content Moderator
Accenture LLP
05.2019 - 02.2023
Assistant Manager
The Melt
06.2017 - 02.2018
Reciever/Prep/Line cook
Bon Appétit @google
08.2015 - 05.2017
Service Manager
Chipotle Mexican Grill
04.2014 - 04.2018
UPS Package Handler
UPS
11.2013 - 05.2014
Peninsula High School