Summary
Overview
Work History
Education
Skills
Course Certifications
Timeline
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KAREEM-Mikaiyel HOLMES

ELKTON,US

Summary

CompTIA & IT Professional Summary: Detail-oriented and efficient Multi-faceted professional with extensive experience in accurately servicing and managing customer information, supporting team operations, adept at maintaining organized and accurate records, resolving discrepancies, and providing exceptional customer service. Currently completing courses with QuickStart Academy & Seeking roles in IT Specialist, Help Desk, Desktop Support, or Technical Support.

Overview

3
3
years of professional experience

Work History

Sales/Closing Specialist

Suntuity
06.2022 - 02.2023
  • Ensure client satisfaction and loyalty through effective communication and service.
  • Successfully close appointments, enhancing sales performance.
  • Manage data entry and back-office tasks for seamless system integration.
  • Train team on Salesforce data tracking to improve lead management.
  • Support sales team with accurate data for improved follow-up actions.

Marketing Specialist

Multi Media Web
04.2020 - 11.2022
  • Centralized & organized record maintenance, ensuring accurate sales tracking and timely updates.
  • Led cross-functional marketing campaigns, boosting brand visibility and driving significant revenue growth.
  • Leveraged data analytics to optimize strategies and exceed targets.
  • Collaborated with top brands to enhance marketing strategies such as, Oscar Mayer, AT&T, Bang, Sony, eBay, & Amazon; boosting engagement significantly.
  • Facilitated seamless communication between retail and sales teams, ensuring accurate order updates.
  • Strengthened cross-departmental coordination, improving project delivery timelines.
  • Pioneered creative marketing strategies for household names, fostering brand growth.
  • Implemented novel communication protocols, bridging gaps between departments.

Client Analyst/Inbound Closer

USA Consultants
08.2021 - 06.2022
  • Drove customer loyalty through personalized service, resulting in increased client retention.
  • Expertly closed appointments and managed Salesforce for enhanced sales team efficiency.
  • Facilitated client-government contract matches, enhancing client retention and satisfaction.
  • Analyzed contract requirements for alignment, ensuring precise client specifications.
  • Utilized government and company tools to accurately meet client expectations.

Marketing Specialist

AT&T
01.2021 - 08.2021
  • Led data entry & analysis for Retail Account Managers, expediting & boosting sales efficiency and workflow.
  • Trained sales reps in a collaborative setting, enhancing client satisfaction.

Education

B.S. - CLOUD COMPUTING

Western Governors University
05-2026

CompTIA-ITF+, CompTIA-Security+ - IT Help Desk Support

Quick Start Academy
Online
08-2025

Skills

  • Interpersonal
  • Organizing
  • Prioritizing
  • Problem Solving
  • Time Management
  • Computer Proficiency
  • Social Media
  • Customer Service
  • Adaptability
  • Flexibility
  • Commercial Awareness
  • Cross-departmental Collaboration
  • Accuracy
  • Communication

Course Certifications

  • CRITICAL LITERACY & PROFESSIONAL STEM EXPLORATION, University of Maryland Francis King Carey School of Law
  • DATA ENTRY TOOLS & TECHNIQUES, MS EXCEL: MANAGE AND REPORT WITH MICROSOFT EXCEL
  • MS EXCEL: DATA ANALYSIS MASTERY

Timeline

Sales/Closing Specialist

Suntuity
06.2022 - 02.2023

Client Analyst/Inbound Closer

USA Consultants
08.2021 - 06.2022

Marketing Specialist

AT&T
01.2021 - 08.2021

Marketing Specialist

Multi Media Web
04.2020 - 11.2022

B.S. - CLOUD COMPUTING

Western Governors University

CompTIA-ITF+, CompTIA-Security+ - IT Help Desk Support

Quick Start Academy

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