Kareem Munir
Queens
Summary
Dynamic Client Relationship Manager with a proven track record at Marken, excelling in key account management and customer engagement. Adept at data analysis and effective communication, I drive customer loyalty and ensure compliance, consistently delivering timely solutions that enhance operational efficiency and strengthen client relationships.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager
Marken
Springfield Garden
10.2024 - Current
- Manage multiple Top 50 Key Accounts.
- Delivered daily reports and quarterly business reviews to Key Accounts, enhancing communication and strategic alignment.
- Coordinated onboarding process for new clients, ensuring seamless integration and timely bookings.
- Process all branch level shipment quote proposals for new and existing clients.
- Investigating deviations in service for Branch Accounts.
Customer Service Associate
Marken
Springfield Garden
01.2023 - 10.2024
- Handled daily interactions with internal and external customers to foster strong working relationships.
- Coordinated with relevant departments within Global and Domestic Marken network to fulfill customer requirements.
- Processed booking requests and verified shipping documentation to ensure compliance and accuracy.
- Monitor shipments daily to ensure that shipments are collected and delivered within agreed time frames.
Transportation Coordinator
L'Occitane
Dayton
02.2022 - 09.2022
- Monitor daily operations in shipping/receiving and customs group for North America.
- Monitored export shipments initiated by sales team for compliance with US Customs export regulations.
- Ensure accuracy of SAP data and monitor results by keeping an updated Key Performance Indicator (KPI).
- Updated shipment information on internal files using SAP and VLOOKUP to ensure timely delivery.
- Coordinates processing and tracking including monthly inventory audit.
- Generated multiple SAP reports, including daily receiving, outbound shipments, and inventory audits for operational oversight.
- Manages special freight by providing commercial invoices for shipments going to North America.
- Performed data analysis by building custom Excel spreadsheets with VLOOKUPs, if-formulas, and pivot tables.
Ocean Import Assistant
Expeditors
Inwood
01.2020 - 04.2020
- Managed Ocean Import freight files and collaborated with team to ensure timely account payments.
- Documented review and validation, ensuring shipment data is accurate.
- Confirmed ship on-boards and deliveries, performing system checks to log updates accurately.
- Communicated directly with clients on master bills.
- Ensured compliance with internal policies, operational Process Standards (OPS), and external government regulations.
Logistics Coordinator
Groundlink
NY
05.2019 - 01.2020
- Monitored supply and availability using advanced system applications to support timely reservations.
- Monitored critical time sensitive reservations and bookings.
- Troubleshot reservations related issues.
- Allocated supplies for dedicated events and reservations.
- Communicated regularly with service providers and drivers to deliver precise information.
Service Specialist
EPIQ GLOBAL (Formerly DTI)
NY
12.2017 - 05.2019
- Delivered timely services for Troutman Sander LLP, managing critical projects to meet client needs.
- Delivered on service commitments timely and accurately.
- Coordinated special projects and ensured successful delivery of work to clients.
- Tracked and recorded all charges, overtime, logs, and entries during shifts to maintain accurate billing.
Customer Service Associate
EXELA TECHNOLOGIES (Formerly Pitney Bowes Mgt.)
NY
10.2011 - 01.2017
- Provided onsite services for clients, including American Express, Bank of America, and Goldman Sachs.
- Oversaw and monitored operations to generate comprehensive end-of-day reports, ensuring accuracy and compliance.
- Identified process inefficiencies through gap analyses, creating streamlined workflows to enhance operational effectiveness.
- Monitored systems for anomalies, ensuring SLAs were met by implementing improvements based on identified issues.
- Maintained company databases, logs, and reporting documentation.
- Prepared domestic and international shipments, including time-sensitive material and urgent packages.
Education
Master of Business Administration -
University of Phoenix
12.2021
Bachelor of Science Degree - Economics
CUNY John Jay College
05.2017
Skills
- Customer relationship management
- Key account management
- Customer engagement
- Customer loyalty
- Effective communication
- Needs assessment
- Project coordination
- Data analysis
- Reporting and documentation
- Salesforce
- Supply chain logistics
- Shipment tracking
- Export compliance
- Problem-solving aptitude
- Time management
- Relationship cultivation
- Business analysis
Timeline
Client Relationship Manager
Marken
10.2024 - Current
Customer Service Associate
Marken
01.2023 - 10.2024
Transportation Coordinator
L'Occitane
02.2022 - 09.2022
Ocean Import Assistant
Expeditors
01.2020 - 04.2020
Logistics Coordinator
Groundlink
05.2019 - 01.2020
Service Specialist
EPIQ GLOBAL (Formerly DTI)
12.2017 - 05.2019
Customer Service Associate
EXELA TECHNOLOGIES (Formerly Pitney Bowes Mgt.)
10.2011 - 01.2017
Master of Business Administration -
University of Phoenix
Bachelor of Science Degree - Economics
CUNY John Jay College