KAREEM NANCE
McDonough
Summary
Experienced IT Specialist with 20+ years in military, federal, and contractor roles supporting enterprise systems, infrastructure, and secure networks. Proven track record delivering Tier 2 support, managing complex storage systems, troubleshooting hardware/software issues, and coordinating across departments to meet SLAs. Adept in Windows, Linux, and virtualization environments, with strengths in network monitoring, system security, and customer-facing support. Hands-on experience in remote support, system refresh, endpoint security, and compliance in DoD-regulated environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist Supervisor (Infosec)
84th Training Command
Fort Knox
12.2023 - Current
- Serve as Information Assurance Manager (ISSM) overseeing IT security and compliance.
- Conduct assessments on IT infrastructure; coordinated $12M project for enterprise upgrades.
- Monitor audit thresholds and implement corrective actions for system vulnerabilities.
- Support RMF compliance and plan upgrades to classified network environments.
- Facilitate Technology Symposiums for collaborative IT planning and readiness.
- Provide oversight to subordinate divisions and IT personnel across three Training Divisions.
- Manage APMS for life-cycle budgeting; approve ITAS waivers.
- Act as SME on IT and cybersecurity projects; develop recommendations for leadership.
IT Specialist (Infosec)
403rd AFSB
Camp Henry
06.2021 - 12.2023
- Served as IAM for the 403rd BDE and managed IT security for subordinate units.
- Conducted vulnerability assessments and system performance reviews.
- Directed geographically dispersed IT teams and evaluated infrastructure effectiveness.
- Led enterprise-level patch management and compliance with IA policies.
- Managed APMS/ERMS lifecycle tracking; submitted and approved ITAS waivers.
- Provided reports and recommendations to Brigade leadership for strategic decisions.
IT Specialist (InfoSec) – GS-12
401st AFSB
Camp Arifjan
12.2019 - 12.2021
- Led Information Assurance operations and security monitoring.
- Conducted vulnerability assessments and managed system audits.
- Oversaw system patching, performance tuning, and cloud integration.
IT Specialist (System Admin) – GS-12
407th AFSBn-Riley
Fort Riley
12.2017 - 12.2019
- Delivered Tier 2 support across AD and Exchange environments.
- Deployed hardware/software upgrades and endpoint security.
- Used ITSM tools to track incidents, monitor metrics, and resolve issues.
- Maintained VTC systems (Cisco/GVS) and storage access.
IT Specialist / Customer Support –NH2 (NEC)
Fort Riley
Fort Riley
01.2016 - 01.2018
- Serve as SLA Coordinator, CAPR Manager, and Project Coordinator for IT work orders.
- Install, configure, and deploy desktops, servers, and peripherals, support storage and imaging.
- Resolve Tier 2 issues in hardware, software, and network environments.
- Conduct impact analysis on network/security changes and support compliance efforts.
- Document outage response, system recovery, desktop configurations, and security audits.
Tier II Help Desk Technician – Contractor
Defense Language Institute
CA
07.2016 - 12.2016
- Delivered user support, software installation, and patching.
- Conducted device assessments to support security compliance and user training.
TAC Analyst – Contractor
Kansas City
09.2015 - 07.2016
- Provided triage, ticket escalation, and SLA tracking using Remedy.
- Coordinated with infrastructure teams during incidents; created SOPs and shift reports.
Education
Associate of Arts - General Studies
Barton Community College
Skills
- Windows Server (2008/2012/2019)
- Windows 10/7/XP
- Linux (Red Hat)
- Apple
- VMware
- LAN/WAN
- VPN
- TCP/IP
- DNS
- DHCP
- ServiceNow
- Remedy
- SolarWinds
- CA Unicenter
- ACAS
- HBSS
- STIGs
- DoD Cyber Training
- Antivirus
- Patch Management
- SAN
- Active Cluster
- Server Imaging
- Storage Refresh
- Active Directory
- Microsoft Exchange
- SharePoint
- Cisco/GVS VTC
Certification
- ISACA CISM
- CompTIA Project +
- EC-Council Certified Ethical Hacker (C|EH)
- EC-Council Certified Network Defense Architect (CNDA)
- CompTIA Cybersecurity Analyst (CySA+)
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Lean Six Sigma White Belt Training
Security Clearance
TOP SECRET
Timeline
IT Specialist Supervisor (Infosec)
84th Training Command
12.2023 - Current
IT Specialist (Infosec)
403rd AFSB
06.2021 - 12.2023
IT Specialist (InfoSec) – GS-12
401st AFSB
12.2019 - 12.2021
IT Specialist (System Admin) – GS-12
407th AFSBn-Riley
12.2017 - 12.2019
Tier II Help Desk Technician – Contractor
Defense Language Institute
07.2016 - 12.2016
IT Specialist / Customer Support –NH2 (NEC)
Fort Riley
01.2016 - 01.2018
TAC Analyst – Contractor
09.2015 - 07.2016
Associate of Arts - General Studies
Barton Community College
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