Kareem A. Gordon-Graham
Pittsburgh,PA
Summary
Genuine passion for technology is why I’ve spent years gaining experience in the industry of Computer Science. Collegiate courses in Algorithm Implementation, Web Design, etc. have provided me with a strong programming foundation. Jobs in IT Support/Network Monitoring have provided me the ability to excel in troubleshooting user conflict and network performance. These skills combined with a self-starter mindset, ability to connect with the people around me, and passion for what I do make me an invaluable asset to your team. *Check out my coding portfolio www.Github.com/Stag66
Overview
5
5
years of professional experience
Work History
Network Monitor Analyst
University Of Pittsburgh
02.2023 - Current
- Troubleshoot Cisco switch performance virtually (SSH) and physically (KVM) : 3850s, 9300s, 3750s
- Created a commonly used Powershell script to automate documentation of Azure Virtual Pool statistics
- Remediate tickets accepted on IBM Netcool and Salesforce ranging from IAM related permission issues to large switch outages on campus
- Triage Networking Cases: Port VLAN Management, Website Internal Server Errors (500), DHCP Reservations, WiFi Outages, VPN/Ethernet Connectivity and Ping Failures
- Resolve Security Alerts: Dell Superna Ransomware Defender, Splunk MDATP Detection, Phishing Inbox Maintenance, Splunk Social Engineering Scams
- System Administration: File System/CPU Usage, Configuring Devices in Apple School Manager, Extended Ram, Server Decommission
- Monitor UPS devices campus wide and dispatch a network engineer to restore connectivity
- Managed up to 35 cases in a single day
Application Security Engineer
Midl Technologies (Startup)
09.2022 - 03.2023
- Incorporated AI to enhance access control, license plate recognition and security camera functionality
- Full Stack Coding in React.JS, Node.JS, and Tailwind CSS to create user dashboards
- Utilized secure coding techniques like Data Sanitization to protect the integrity of projects
- ParrotOS tools to conduct penetration tests on company applications
- Collaborate with team to create effective application design
IT Support Analyst 2
PPG Paints
06.2022 - 12.2022
- Solved tickets through Alemba Service Manager (ASM) and Zendesk ranging from Active Directory OU conflicts to reimaging company devices
- Completed password resets, organized and removed users through Active Directory
- Played a large role in company wide warranty replacement project: maintained a database of out of warranty machines and communicated with users to have them swapped
- Communicated with users from all around the country to coordinate equipment transfers
Technical Analyst Intern
The J.M. Smucker Company
05.2019 - 08.2019
- Used Zendesk to troubleshoot user conflict ranging from account unlocks to physical equipment inspection
- Engineered a unique Powershell Script to automate Smuckers' Active Directory account unlock process
- Imaged, configured and deployed new employee technology
- Troubleshooted faulty hardware using extensive testing and creative problem solving
Education
Bachelor of Science - Computer Science
University of Pittsburgh
Pittsburgh, PASecurity+ -
CompTIA
03.2024
Continuous Delivery & Dev Ops Certification -
LinkedIn Learning - University of Virginia
04.2022
Skills
- Salesforce, Zendesk, ASM, TDX
- Cisco Switch Monitoring
- Python, Tkinter, Flask, Django, Common Gateway Interface, ReactJS, NodeJS,
- Powershell, Java, HTML, TailWind CSS
- VLAN Management
- Dell Superna
- Splunk Enterprise SIEM
- Microsoft Defender
- SSH & RDP
- Hardware and Software Configuration
- Remote Technical Support
- ParrotOS & Kali Linux
- Object Oriented Programming
Timeline
Network Monitor Analyst
University Of Pittsburgh
02.2023 - Current
Application Security Engineer
Midl Technologies (Startup)
09.2022 - 03.2023
IT Support Analyst 2
PPG Paints
06.2022 - 12.2022
Technical Analyst Intern
The J.M. Smucker Company
05.2019 - 08.2019
Bachelor of Science - Computer Science
University of Pittsburgh
Security+ -
CompTIA
Continuous Delivery & Dev Ops Certification -
LinkedIn Learning - University of Virginia
Similar Profiles
Noah ZimmermanNoah Zimmerman
First-Year Engineering Research Project at University of PittsburghFirst-Year Engineering Research Project at University of Pittsburgh
Olivia WaiteOlivia Waite
Archival Assistant at University of PittsburghArchival Assistant at University of Pittsburgh
Karen ZellarsKaren Zellars
Administrative Coordinator / Sponsored Accounts at University of PittsburghAdministrative Coordinator / Sponsored Accounts at University of Pittsburgh
Danae PoteatDanae Poteat
Student Nurse at University of PittsburghStudent Nurse at University of Pittsburgh
Destiny HickeyDestiny Hickey
Bartender at Shawn Ryan's PubBartender at Shawn Ryan's Pub