Kareesha Wolf
Adel,USA
Summary
Customer service oriented professional with 3+ years combined healthcare industry and management experience able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Ensures smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathers accurate billing and financial information, and reviews intake materials for accuracy and completeness.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Registrar
Tift Regional Medical Center-Adel, GA
03.2021
- Registration
- File paper work
- Verify insurance
Receptionist
SGMC
05.2026 - 07.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Maintained organized filing systems for patient records, enhancing retrieval efficiency.
- Assisted with administrative tasks, including data entry and processing medical forms accurately.
- Handled cash transactions and maintained sales and payments records accurately.
Business Office Specialist
Primary Care of Southwest Georgia-Quitman, GA
05.2022 - 04.2026
- Receptionist
- Take payments
- Schedule patients appointment
- Verify insurance
Retail Cashier / Customer Service
Walmart-Adel, GA
02.2014 - 11.2019
- Interacted with customers in a positive manner and demonstrated high level of customer service
- Processed retail transactions, accepted payments, answered phones, and stocked shelves
- Worked as a team member to ensure customers received the best possible service
- Followed all policies as they related to customer confidentiality
Assistant Manager / Customer Service
McDonald's-Adel, GA
08.2011 - 02.2014
- Promoted from Crew Trainer / Cashier
- Oversee new hires, perform employee evaluations, run reports, and handle finances for the business
- Perform opening and closing duties, override transactions, and delegate tasks
- Supervise 10 employees, train new hires, conduct interviews, and handle new hire paperwork for onboarding
- Attend management training, operate cash register, and accept payments
- Stock inventory, prepare bank deposits, and provide outstanding customer service
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
01.2020
Skills
- ICD-10-Coding
- Medical Billing
- Healthcare Management
- Records Management
- Hospital Experience
- EMR Systems
- Insurance Verification
- Microsoft Office
- Computer skills
- Medical Records
- Administrative Experience
- HIPAA
- Customer service
- Medical Schedules
- Organizational skills
- Time management
- Microsoft Excel
- Communication skills
- Phone etiquette
- Data entry
Certification
CPR Certification
KEY QUALIFICATIONS
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Practice Management Systems
- Introduction to CPT & ICD-10 Coding
- Medical Terminology
- Medical Records Management for the Billing Specialist
- HIPAA Compliance
Timeline
Receptionist
SGMC
05.2026 - 07.2026
Business Office Specialist
Primary Care of Southwest Georgia-Quitman, GA
05.2022 - 04.2026
Registrar
Tift Regional Medical Center-Adel, GA
03.2021
Retail Cashier / Customer Service
Walmart-Adel, GA
02.2014 - 11.2019
Assistant Manager / Customer Service
McDonald's-Adel, GA
08.2011 - 02.2014
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy