Kareli Sanchez
Pasco,US
Summary
Dynamic management operations professional with a proven track record in enhancing productivity and driving efficient task completion. Specializes in strategic planning, team leadership, and operational improvement, leveraging strong communication and problem-solving skills to execute business strategies effectively. Aiming to further optimize team performance and operational excellence.
Overview
6
6
years of professional experience
Work History
Ramp and Customer Service Agent
Horizon Air
Pasco, WA
04.2025 - Current
- Facilitated customer inquiries related to flight schedules and reservations.
- Addressed passenger complaints to improve customer satisfaction and foster loyalty.
- Facilitated collaboration with team members to ensure efficient passenger boarding processes.
- Facilitated guest travel needs by addressing inquiries related to baggage, ticketing, check-in, and boarding processes.
- Assisted in outdoor operations under various weather conditions while performing below wing tasks. Transported baggage and cargo loads efficiently. Offloaded luggage and cargo from aircraft. Marshaled aircraft and executed pushback procedures. Conducted aircraft deicing as needed.
- Executed aircraft grooming and conducted thorough security searches to ensure safety and cleanliness standards.
- Assisted guests with boarding and gate processes. Directed guests to their designated areas. Made announcements regarding standby and upgrade requests.
- Processed and secured guest luggage. Assisted in filing and maintaining luggage claims for damaged, delayed, and pilfered items.
- Executed loading and offloading of luggage and cargo utilizing conveyor belt systems.
- Executed diverse responsibilities as directed by management to enhance overall guest satisfaction.
Business Owner
K&J Cleaning Services LLC
Pasco, US
12.2021 - Current
- Crafted strategic business plans aimed at driving growth.
- Launched and managed a profitable enterprise, ensuring seamless daily operations.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Dusted furniture, machines or equipment.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Emptied trash cans and replaced liners as needed.
A Little Bit of Everything
Chucks BBQ
Clovis, California
03.2020 - 06.2020
- Worked effectively in team environments to make the workplace more productive.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Complied with all company policies regarding safe handling of hazardous materials.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Monitored inventory levels for hot food items, placing orders when necessary.
- Performed daily cleaning duties including washing dishes, emptying grease traps, sweeping floors.
- Followed proper food handling and sanitation techniques to promote clean and healthy environment.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Performed workstation prep prior to shift start.
Education
Esthetician License - Esthetician
Paul Mitchell The School
Pasco, WA02.2025
High school diploma - undefined
Pasco High School
Pasco, WA06.2020
Skills
- Oversaw strategic planning and operational management of business initiatives
- Managed comprehensive budgeting processes to ensure financial accuracy and accountability
- Spearheaded business development initiatives to drive growth and expand market presence
- Assisted in processing payroll for employees on a bi-weekly basis Supported the maintenance of accurate payroll records and documentation Helped resolve payroll discrepancies and inquiries from staff
- Directed management strategies to enhance team performance and operational efficiency
- Directed team initiatives to foster collaboration and drive project success
- Executed purchasing strategies to optimize supply chain efficiency
- Demonstrated strong work ethic through consistent dedication and reliability in all tasks
- Demonstrated leadership and initiative in achieving set goals
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Management
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Ramp and Customer Service Agent
Horizon Air
04.2025 - Current
Business Owner
K&J Cleaning Services LLC
12.2021 - Current
A Little Bit of Everything
Chucks BBQ
03.2020 - 06.2020
Esthetician License - Esthetician
Paul Mitchell The School
High school diploma - undefined
Pasco High School