KARELY VALDEZ
Modesto,CA
Summary
Poised, adaptable, and people-focused professional with 6+ years of experience in fast-paced, high-contact environments where communication, awareness, professionalism, and composure are essential. Seeking to bring strong interpersonal skills, situational awareness, and a genuine commitment to the community.
Overview
8
8
years of professional experience
Work History
Business Development Coordinator
VALLEY BMW
12.2023 - Current
- Manage a high volume of daily customer interactions while maintaining a polished, patient, and professional presence.
- Communicate clearly with customers from diverse backgrounds through phone and email, adapting communication style to individual needs.
- Listen attentively to customer concerns, identify appropriate solutions, and communicate next steps clearly.
Service Coordinator
Porsche Livermore
08.2023 - 12.2023
- Developed and maintained relationships with clients to ensure timely communication and support.
- Implemented process improvements that enhanced operational efficiency across service delivery teams.
- Mentored junior staff on best practices in customer service and conflict resolution techniques.
Service Advisor Float / Greeter
JEEP CHRYSLER DODGE RAM
04.2022 - 09.2023
- Welcomed customers as the initial point of contact, fostering a positive and professional atmosphere in a fast-paced setting.
- Assisted numerous customers at once while upholding attentiveness, courtesy, and professionalism.
- Communicated information with clarity and precision.
Server
BUFFALO WILD WINGS
02.2020 - 04.2022
- Delivered attentive, personable service while managing multiple guests and competing priorities in a fast-paced environment.
- Anticipated customer needs and responded promptly while maintaining a friendly and professional demeanor.
- Collaborated closely with team members to maintain smooth operations during high-volume periods.
Lead Sales Associate
The Children’s Place
02.2019 - 01.2020
- Ensured compliance with company policies regarding customer interactions and store operations.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Education
High School Diploma -
ENOCHS HIGH SCHOOL
Business Administration
Modesto Junior College
Modesto, CASkills
- Clear, Confident Communication
- Adaptability & Flexibility
- Cultural Awareness
- Team collaboration
- Customer Care & Hospitality
- Bilingual: English & Spanish
Languages
English & Spanish
Timeline
Business Development Coordinator
VALLEY BMW
12.2023 - Current
Service Coordinator
Porsche Livermore
08.2023 - 12.2023
Service Advisor Float / Greeter
JEEP CHRYSLER DODGE RAM
04.2022 - 09.2023
Server
BUFFALO WILD WINGS
02.2020 - 04.2022
Lead Sales Associate
The Children’s Place
02.2019 - 01.2020
High School Diploma -
ENOCHS HIGH SCHOOL
Business Administration
Modesto Junior College