KAREMAH S. BUCHANAN
Clinton,Maryland
Summary
Knowledgeable and dedicated customer service professional with 19 years of extensive experience in the finance and mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and clients.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Airlines Reporting Corporation
Arlington, VA
11.2022 - Current
- Provide financial solutions, revenue opportunities, and industry expertise to help travel agents better manage their relationships with global air travel suppliers.
- Work as liaison between airlines and travel agents to reconcile their sales reports and assisting with implementation of New Distribution Capability systems (NDC).
- Process refunds, voids, exchanges, help with exception reporting, missing tickets, password resets and assisting with system issues.
- Assist travel agent with credit memos, debit memos, ARC Pay, Memo Manager and Document Retrieval Service to effectively manage their revenue.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offer advice and assistance to customers, paying attention to special needs or wants.
Accounting Support
Care First Of Maryland
Remote, MD
02.2022 - 07.2022
- Responsible for W-9 vendor set-up, address verification, and correcting any errors.
- Reconciled bank accounts and bank account setup and verification.
- Performed intercompany accounts payable and accounts receivable functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and accounting statements.
Forbearance Specialist
US Bank
Remote, MD
11.2021 - 01.2022
- Determined potential losses on delinquent loans using various alternatives, including pre-foreclosure sales, modifications, stipulated repayment agreements, and deed-in-lieu of foreclosure.
- Evaluated borrower application packages to determine financial circumstances, capacity, and ability to pay.
- Completed modification/forbearance calculations for agreements.
Commercial Insurance Analyst
Walker Dunlop
Bethesda, MD
11.2019 - 11.2021
- Responsible for Commercial Mortgage Servicing Portfolio with Fannie Mae.
- Ensured compliance of loan documents for Servicing Agreements and Investor Guidelines.
- Responsible for initiating and responding to written and verbal communication from customers, insurance agents, external vendors, internal personnel regarding insurance coverage on loans.
- Specialized in forced placed insurance.
- Knowledgeable resource pertaining to insurance, researching, and analyzing problems, and recommending solutions.
Accounting Specialist
Redcoats Inc
Bethesda, MD
11.2019 - 12.2019
- Responsible accounts payable, accounts receivable, bank reconciliations and unapplied payments.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Processed payments and issued disconnection notices.
- Advise on current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
- Used AS400 system to track all open invoices and expenses for Admiral, Redcoats, and Data Watch business transactions.
Collections Analyst
FCO
Beltsville, MD
04.2017 - 12.2019
- Identified customers risk through knowledge of credit and collection laws.
- Managed portfolio of more than 600 accounts in multi-housing industry specializing in military, corporate, and student housing.
- Reviewed credit reports, applications, security bonds, and ledger balances to determine how to effectively resolve disputes and collect payments.
- Negotiated payment arrangements and settlement offers for delinquent accounts.
- Provided financial information regarding payment responsibilities and assist customer with arranging methods to liquidate past due balances using automatic dialing system.
Commercial Insurance Analyst
Wells Fargo
McLean, VA
03.2014 - 03.2017
- Accountable for Commercial Mortgage Servicing Portfolio with Fannie Mae and Freddie Mac.
- Ensured compliance with Investor guidelines with loan documents for Servicing Agreements.
- Responsible for initiating and responding to written and verbal communication from customers, insurance agents, external vendors, internal personnel regarding insurance coverage on loans.
- Specialized in Forced placed insurance.
- Knowledgeable resource pertaining to insurance, researching, and analyzing problems, and recommending solutions.
Closer/Post Closer
Wyndham Capital Mortgage Inc
Charlotte, NC
06.2012 - 01.2014
- Sold Residential Mortgages to investors such as Chase Bank, BB&T, Wells Fargo, Green Tree, and SunTrust.
- Applied experience and judgment to sell the loans to Green Tree, Chase, BB&T, Wells Fargo, Flag Star, Bank of American, Ally, and SunTrust.
- Reviewed and ensure all documentation are compliant with all federal, states and program regulations and guidelines.
- Completed and maintain accurate HMDA Data on all loan closing in encompass.
- Auditing complete loan process from beginning to loan closure.
Education
Diploma -
Gaston College Adult High School
06.1994
Skills
- ARC Rock Star Attendance Award
- ARC Specialist Training Completed
- Winner of Accreditation Training
- FDCPA Training
- Customer Relations
- Call Center Operations
- Insurance Auditing
- Payment Processing
- Accounts Receivable
- Account management
Timeline
Customer Service Representative
Airlines Reporting Corporation
11.2022 - Current
Accounting Support
Care First Of Maryland
02.2022 - 07.2022
Forbearance Specialist
US Bank
11.2021 - 01.2022
Commercial Insurance Analyst
Walker Dunlop
11.2019 - 11.2021
Accounting Specialist
Redcoats Inc
11.2019 - 12.2019
Collections Analyst
FCO
04.2017 - 12.2019
Commercial Insurance Analyst
Wells Fargo
03.2014 - 03.2017
Closer/Post Closer
Wyndham Capital Mortgage Inc
06.2012 - 01.2014
Diploma -
Gaston College Adult High School
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