Anthony Ortiz
Pharr
Summary
Professional Summary
Award-winning Customer Service Representative and program developer, recognized for outstanding performance and reliability at Spectrum, with a knack for enhancing team productivity and morale. Expert in cross-platform billing and customer issue resolution, I bring strong communication skills and a commitment to excellence. Developed The Designated Driver program, showcasing leadership and innovative problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
02.2021 - Current
- Cross platform trained for Mobile and Core billing, as well performed 1 year for mobile repair
- Progress partner, Peer mentor, Offline projects, Developed call flow, and Designed preventing unnecessary transfers form.
- Developed The Designated Driver to empower supervisors and new hires, enabling them to make a greater impact and identify areas that need improvement.
- A consistent top performer in line of business, actively attending All Star and Quarterly Awards.
- Gold winner for 2023 and 2024
- Collaborated with Supervisors and Corporate Escalation's team to assist with UCM tickets
Front Desk Receptionist
Tru Fit
01.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
Driver/Lead
City Of Pharr
01.2017 - 05.2017
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Counseled drivers on violations of company policy or service standards to improve performance.
Education
High School Diploma -
South Texas College
McAllen, TX05-2026
Skills
- Recognized for Gold back to back for the years 2023 and 2024 by demonstrating Outstanding Performance, Strong Attendance & Reliability, Contribution to the Site & LOB, Flexibility & Team Support, Commitment & Determination, and Consistency
- Excelled in monthly stats reflecting in attending multiple All Star and Quarterly Awards
- Developer of The Designated Driver program that helps supervisors identify areas where agents need improvement or have misconceptions
- Collaborated with Supervisors and Corporate escalation's team to assist with UCM tickets
Languages
Spanish
Full Professional
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Spectrum
02.2021 - Current
Front Desk Receptionist
Tru Fit
01.2018 - 01.2020
Driver/Lead
City Of Pharr
01.2017 - 05.2017
- MCAS - Microsoft Certified Application Specialist
High School Diploma -
South Texas College
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