Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karemena Aien

Summary

Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through [Number] years of aviation experience. Goal-driven and skilled individual offering [Number] years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.

Overview

15
15
years of professional experience

Work History

Ramp Agent

Piedmont Airlines
2023.02 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.

Stow Associate

Amazon
2019.08 - 2022.11
  • Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
  • Ensured timely order fulfillment with effective stowage of items in designated storage locations.
  • Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
  • Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
  • Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
  • Collaborated with fellow associates for efficient stowing processes, streamlining daily tasks and increasing overall team performance.
  • Maintained up-to-date knowledge of company policies, procedures, and best practices related to warehouse operations through regular training sessions and professional development opportunities.

Customer Service Cashier

Ross Dress For Less
2012.08 - 2015.04
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Cashier

Ross Stores
2009.03 - 2011.06
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

No Degree - Management

Community College of Honolulu
Honolulu, HI
07.2008

Skills

  • Problem-Solving
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling
  • Heavy Lifting
  • Baggage handling
  • Safety Procedures Compliance
  • Aircraft Tug Operation
  • Safety Procedures
  • Customer Service

Timeline

Ramp Agent

Piedmont Airlines
2023.02 - Current

Stow Associate

Amazon
2019.08 - 2022.11

Customer Service Cashier

Ross Dress For Less
2012.08 - 2015.04

Customer Service Cashier

Ross Stores
2009.03 - 2011.06

No Degree - Management

Community College of Honolulu
Karemena Aien