Karemena Aien
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through [Number] years of aviation experience. Goal-driven and skilled individual offering [Number] years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
15
15
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
02.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Stow Associate
Amazon
08.2019 - 11.2022
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
- Collaborated with fellow associates for efficient stowing processes, streamlining daily tasks and increasing overall team performance.
- Maintained up-to-date knowledge of company policies, procedures, and best practices related to warehouse operations through regular training sessions and professional development opportunities.
Customer Service Cashier
Ross Dress For Less
08.2012 - 04.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Ross Stores
03.2009 - 06.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
No Degree - Management
Community College of Honolulu
Honolulu, HI07.2008
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Heavy Lifting
- Baggage handling
- Safety Procedures Compliance
- Aircraft Tug Operation
- Safety Procedures
- Customer Service
Timeline
Ramp Agent
Piedmont Airlines
02.2023 - Current
Stow Associate
Amazon
08.2019 - 11.2022
Customer Service Cashier
Ross Dress For Less
08.2012 - 04.2015
Customer Service Cashier
Ross Stores
03.2009 - 06.2011
No Degree - Management
Community College of Honolulu
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