Karemena Aien
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through [Number] years of aviation experience. Goal-driven and skilled individual offering [Number] years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
15
15
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Tulsa, OK
02.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Stow Associate
Amazon
Tulsa, OK
08.2019 - 11.2022
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
- Collaborated with fellow associates for efficient stowing processes, streamlining daily tasks and increasing overall team performance.
- Maintained up-to-date knowledge of company policies, procedures, and best practices related to warehouse operations through regular training sessions and professional development opportunities.
Customer Service Cashier
Ross Dress For Less
Las Vegas, NV
08.2012 - 04.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Ross Stores
Honolulu, HI
03.2009 - 06.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
No Degree - Management
Community College of Honolulu
Honolulu, HI07.2008
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Heavy Lifting
- Baggage handling
- Safety Procedures Compliance
- Aircraft Tug Operation
- Safety Procedures
- Customer Service
Timeline
Ramp Agent
Piedmont Airlines
02.2023 - Current
Stow Associate
Amazon
08.2019 - 11.2022
Customer Service Cashier
Ross Dress For Less
08.2012 - 04.2015
Customer Service Cashier
Ross Stores
03.2009 - 06.2011
No Degree - Management
Community College of Honolulu