Karen Abuel
Halethorpe,MD
Summary
Reliable and adaptable individual with a background in clinical assistance and administrative tasks. Skilled in maintaining organized records and supporting healthcare professionals, ready to leverage strengths to improve operational efficiency.
Overview
1
1
Certification
Work History
Pharmacy
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Clinical Assistant
- Assisted healthcare professionals with patient examinations and procedural preparations.
- Assisted patients with basic care needs.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Conducted routine patient assessments, recording vital signs and medical histories for physician review.
Manager
- Developed training programs for staff, enhancing performance and compliance with safety protocols.
- Analyzed operational data to identify inefficiencies and implement corrective measures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service
- Provided exceptional customer service, answering queries and offering recommendations.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
- Developed strong relationships with clients through exceptional customer service skills.
Leadership Team Member
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma - Radiography
CCBC
Baltimore, MD06.2027
High School Diploma -
Patterson High School
Baltimore, MD06.2017
Skills
- Excellent communication
- Active listening
- Taking Vital Signs
- Multitasking Abilities
- Reliability
- Maintaining sterile environment/equipments
- Inventory Management
- Willingness to learn
- Customer service
- Scheduling and calendar management
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Professional Working
Tagalog
Professional Working
Timeline
Pharmacy
Clinical Assistant
Manager
Customer Service
Leadership Team Member
High School Diploma - Radiography
CCBC
High School Diploma -
Patterson High School