Waleska Ayala
Ocala,FL
Summary
Demonstrated success as a team lead at McDonald's, transitioning to a five-year tenure in pharmacy at Lake Sumter Landing. Certified in phlebotomy and enrolled in college for an A.A. in dental hygiene. Bilingual, facilitating improved patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy
lake sumter landing pharmacy
09.2020 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
McDonald's Team Member
McDonald's
06.2019 - 09.2020
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and quality.
- Assisted in training new team members on operational procedures and best practices.
- Collaborated with team to streamline order processing, enhancing speed and accuracy.
- Maintained cleanliness and organization of work areas, adhering to health regulations.
- Resolved customer complaints promptly, reinforcing commitment to service excellence.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Dentistry (college) - Dental Hygiene
College of Central Florida
Ocala, FLCertificate - Phlebotomy
Northwest phlebotomy school
OrlandoHigh School Diploma - Student
Lake Weir High School
Ocala, FL05.2019
Skills
- Phlebotomy knowledge
- Bilingual fluency
- Interpersonal communication
- Patient relations
- Customer care
- Multitasking skills
- Mathematical proficiency
- Computer skills
- Communication effectiveness
- Pharmacy knowledge
- Attention to detail
Certification
- Certified Phlebotomy Technician November 2024 to December 2026
- Pharmacy Technician in training
- Driver's License
Languages
Spanish
Full Professional
Bilingual
Full Professional
English
Full Professional
Timeline
Pharmacy
lake sumter landing pharmacy
09.2020 - 09.2025
McDonald's Team Member
McDonald's
06.2019 - 09.2020
Dentistry (college) - Dental Hygiene
College of Central Florida
Certificate - Phlebotomy
Northwest phlebotomy school
High School Diploma - Student
Lake Weir High School
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