Karen Achenbach
Parrish
Summary
Customer-oriented Salon Owner with outstanding salon management, marketing and advertising skills. Adept at organizing all office files and salon paperwork. Successful at analyzing customers' hair condition and recommending appropriate hair care methods and products. Diligent and organized with exceptional verbal and written and verbal communication characteristics.
Overview
14
14
years of post-secondary education
2027
2027
years of professional experience
Work History
Salon Owner/Master Stylist
Shear Magic Mobile Salon
Parrish
07.2013 - Current
- Managed daily operations of a mobile salon providing hair and beauty services.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Oversaw daily operations of mobile salon services, ensuring seamless client experiences.
- Scheduled appointments and coordinated client services for optimal efficiency.
- Handled customer inquiries and resolved issues for enhanced satisfaction.
- Built strong relationships with clients to foster loyalty and repeat business.
- Ensured compliance with health and safety regulations in all practices.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Marketed salon services and beauty products to potential clients.
- Created and executed targeted marketing strategies that successfully attracted new clients.
- Designed and implemented marketing strategies to attract new clients.
- Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
- Monitored industry trends so that services offered remain up-to-date and relevant.
Office Manager
Medical Arts Rehabilitation, Inc
Palmetto
- Managed daily office operations for a rehabilitation service provider.
- Coordinated patient scheduling and appointment reminders effectively.
- Maintained medical records and ensured compliance with privacy regulations.
- Assisted in billing processes and insurance claim submissions.
- Trained new staff on office procedures and software systems.
- Organized supply inventory and ordered medical office supplies as needed.
- Communicated with healthcare providers to facilitate patient care coordination.
- Implemented office policies and procedures to enhance workflow efficiency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
Associate of Applied Science - Medical Assistant
Great Lakes
Bay City, MI 09.1993 - 06.1995
License - Cosmetology
Howard's Academy
Caro, MI 09.1983 - 06.1995
Reese High School
Reese, MISkills
- Hair cutting
- Color application
- Product knowledge
- Salon management
- Computer skills
- Administrative support
- Team leadership
- Retail product sales
- Customer service
- Conflict resolution
Timeline
Salon Owner/Master Stylist
Shear Magic Mobile Salon
07.2013 - Current
Associate of Applied Science - Medical Assistant
Great Lakes
09.1993 - 06.1995
License - Cosmetology
Howard's Academy
09.1983 - 06.1995
Office Manager
Medical Arts Rehabilitation, Inc
Reese High School