Karen Adams
Desert Hot Springs,CA
Summary
Attentive General Manager with 7 years of experience overseeing team in optometry offices and Eyewear stores. Veteran at adjusting and repairing Eyewear, explaining optical terminology, and managing employees. Strong knowledge of Eyewear brands, pricing, and insurance coverage types with focus on maximizing sales.
Overview
24
24
years of professional experience
Work History
Optical Consultant
Acuity Eye Group
Palm Springs, CA
06.2021 - 03.2022
- Meets sales and company objectives.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations
General Manager
National Vision, Inc
Palm Springs, CA
10.2014 - 06.2021
- Delivers clear, motivating and constructive feedback in timely manner to all associates, Confronts problem performers, initiates disciplinary action when necessary.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Operations Manager
Lowe's HIW
Vista, CA
10.2002 - 11.2014
- Completed P&L performance reports.
- Interviewed job candidates and made staffing decisions.
- Performed accounts receivable duties including, invoicing, research charge backs, discrepancies and reconciliations.
- Competed weekly schedules, and payroll processing using Kronos workforce management.
- Handled disputes, employee terminations, and disciplinary procedures.
- Devised processes to boost long-term business success and increase profit levels.
Lead Lab Technician
LensCrafters
Carlsbad, CA
02.1998 - 10.2002
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Inspected lens blanks to detect flaws, verified smoothness of surface and checked thickness of coating on lenses.
- Shaped lenses appropriately for insertion into frames.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
Education
Associate of Science - Human Resources Management
Miracosta College
Oceanside, CA05.2014
Skills
- Building Customer Relationships and Loyalty
- Coaching
- Recruitment and Hiring
- Administrative Management
- Leadership Deveolpment
- Financial Statement Review
Timeline
Optical Consultant
Acuity Eye Group
06.2021 - 03.2022
General Manager
National Vision, Inc
10.2014 - 06.2021
Operations Manager
Lowe's HIW
10.2002 - 11.2014
Lead Lab Technician
LensCrafters
02.1998 - 10.2002
Associate of Science - Human Resources Management
Miracosta College
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