Open To Work
KAREN ADAMS COULTER
Homewood,Illinois
Work Preference
Summary
Accomplished professional with a background in administration, event coordination, and customer service. Expertise in managing cash operations and ensuring accuracy in financial transactions while leading teams to achieve organizational goals. Committed to creating efficient workflows and nurturing positive work environments.
Overview
20
20
years of professional experience
Work History
Cash office clerk
Meijers
Flossmoor, Illinois
07.2025 - Current
- Processed cash transactions accurately and efficiently during daily operations.
- Balanced cash drawers at the end of each shift to ensure accuracy.
- Maintained organized records of daily cash receipts and disbursements.
- Performed daily deposits into bank accounts as per store policy.
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
- Reconciled discrepancies between physical count of funds versus computerized records.
- Monitored and reported discrepancies in cash flow to management promptly.
- Ensured compliance with company policies regarding cash management and security.
Tradeshow/Event Staffer/Supervisor/Recruiter
ACTION FIGURES STAFFING
05.2006 - Current
- Coordinated staff placements to meet client needs and project requirements.
- Reviewed resumes and interviewed candidates for open positions.
- Participated in recruitment events such as career fairs or college visits.
- Assisted in onboarding new employees through training and orientation sessions.
- Developed and maintained relationships with clients for ongoing staffing support.
- Conducted regular follow-ups with clients to assess satisfaction with staffing services.
- Managed communication between clients and staff to ensure clear expectations.
- Maintained accurate records of employee attendance and payroll information.
- Assisted in the development of new staff policies and procedures.
- Developed strategies to improve employee morale and efficiency.
Intake Specialist
IHDA
03.2021 - 04.2024
- Facilitated $1 billion in grants for rental, mortgage, and court-based assistance, enhancing support for community needs.
- Key role in application processing, averaging 75 applications weekly.
- Processed applications under tight deadlines, ensuring timely submission and adherence to grant requirements.
- Application processing included reviewing accuracy of data, reviewing financial statements and tax documents, government assistance documents to ensure compliance with grant requirements.
- Handled individual applications for eligibility, ensuring all required data is collected and accurate inputted in the Unqork system.
- Tracked, followed up, and recovered missing data from applications to ensure completeness and compliance.
- Oversaw expectations and processes for landlords and tenants.
- Provided exceptional customer service via emails and phone calls.
- Illinois Housing Development Authority
Exhibitor Service Coordinator
MERCHANDISE MART
07.2017 - 03.2020
- Developed and maintained relationships with exhibitors, sponsors and vendors.
- Ensured that all exhibitors were provided with necessary services including power supply, internet access and audio-visual equipment.
- Coordinated setup and teardown of exhibits onsite at event venues in a timely manner.
- Implemented efficient setup procedures for seamless exhibit installations.
- Collaborated with vendors to secure promotional items and exhibit supplies.
- Assisted in the development of marketing materials for trade shows and exhibitions.
- Collaborated with other departments within the organization to ensure smooth running of exhibition events.
- Managed inventory of display materials, ensuring timely availability for events.
- Conducted post-event evaluations to gather feedback on visitor experiences.
- Reviewed and analyzed exhibitor feedback to identify areas of improvement for future events.
Education
Bachelor of Arts -
Chicago State University
Chicago, IllinoisSkills
- Cash handling
- Deposit processing
- Transaction management
- Cash management equipment
- Unqork Platform
- Data entry
- Digital record management
- Record management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Email communication
- Point of sale operation
- Attention to detail
- Problem solving
- Time optimization
- Communication management
Career Achievements
- IHDA Intake Specialist, Illinois Housing Development Authority, 03/2021, 04/2024, Handled individual applications for eligibility, ensuring all required data is collected and accurate imputed in the Unqork system., Key role in application processing, averaging 75 applications weekly., Application processing included reviewing accuracy of data, reviewing financial statements and tax documents, government assistance documents to ensure compliance with grant requirements., Facilitated over $1 billion dollars of grants in rental, mortgage and court-based assistance., Provided exceptional customer service via emails and phone calls., Responsible for managing expectations and process for landlords and tenants., Worked diligently to track, follow up and recover missing data from applications., Demonstrated capability to work under pressure and on a tight deadline to ensure applications were processed in a timely matter., Responsible for the timesheets of staff weekly provided report to manager via email., Responsible for updating the vacation calendar of staff for requested time off., Responsible for the distribution of files to staff in the absence of manager.
- Contact Tracer, Latino Resource Institute, 11/2020, 03/2021
- Tradeshow/Event Staffer/Supervisor/Recruiter, Action Figures Staffing, 05/2006, Present
- Supervisor/Event Staffer, GCJ Hospitality, 07/2017, 03/2020
- Exhibitor Service Coordinator, Merchandise Mart, 07/2017, 03/2020
Philanthropic Affiliations
- Chicago Cares
- Inspiration Organization
- Chicago Marathon
- Chicago Bike Federation
- Real Men Cook
- South Suburban Advocate Hospital ICU
- Urban Aspirations
Timeline
Cash office clerk
Meijers
07.2025 - Current
Intake Specialist
IHDA
03.2021 - 04.2024
Exhibitor Service Coordinator
MERCHANDISE MART
07.2017 - 03.2020
Tradeshow/Event Staffer/Supervisor/Recruiter
ACTION FIGURES STAFFING
05.2006 - Current
Bachelor of Arts -
Chicago State University