KAREN ÁLAVA
Oakland,CA
Summary
I am a bilingual administrative professional with extensive experience in customer service, administrative support, and childcare. I have worked in diverse environments, including logistics, developing strong communication skills, and problem-solving skills. Currently, I am improving my English at Berkeley City College. I am legally authorized to work in the United States.
Overview
7
7
years of professional experience
Work History
Utility Clerk
Berkeley Bowl
Berkeley, California
01.2026 - Current
- Greeted customers, provided efficient bagging services, and assisted patrons with transporting groceries to their vehicles.
- Help the cashiers perform price checks, restock register supplies, and maintain organized checkout lanes.
- Clean up spills, and keep the front-end and packaging area clean.
- Retrieve shopping carts from the parking lot and nearby areas, keeping the parking lot clean and safe.
- Facilitated closing procedures and managed 'go-backs' by efficiently returning unpurchased items to their correct departments.
- Collaborated across various departments, demonstrating adaptability, and a willingness to support store-wide operational needs.
SELF EMPLOYED-CHILDCARE ASSISTANT
Gonzaléz Family
Esmeraldas, Ecuador
12.2021 - 05.2023
- Assist children with homework and school assignments.
- Prepared breakfast, lunch and dinner in accordance with parent's nutritional guidelines.
- Supervised and facilitated indoor and outdoor activities.
- Provided support during extracurricular classes and learning activities.
- Helped children with their evening routines, including eating, bathing time and bed time.
CUSTOMER SERVICE
AlizzExpress
Quito, Ecuador
10.2019 - 11.2020
- Analyzed customer needs and coordinated with other departments to ensure efficient and effective solutions to customer issues.
- Received and processed orders, requests, and customer complaints.
- Organizes company files.
- Route analysis for motorcyclists to coordinate the collection and delivery of products.
Education
Associates Degree for Transfer -
Berkeley City College
Berkeley, CA04-2028
Pre Law Student -
University of The Américas
Ecuador 01.2021
Bachiller - Ciencias
Unidad Educativa La Inmaculada
Ecuador01.2019
Skills
- Patience
- Empathy
- Adaptability
- Creativity
- Communication skills
- Openness to learning
- Verbal and writing communication
- Customer service
- Team collaboration
- Problem resolution
Personal Information
Work Permit: Legally authorized to work in the United States
Languages
- English, High Intermediate (B2)
- Spanish, Native
Timeline
Utility Clerk
Berkeley Bowl
01.2026 - Current
SELF EMPLOYED-CHILDCARE ASSISTANT
Gonzaléz Family
12.2021 - 05.2023
CUSTOMER SERVICE
AlizzExpress
10.2019 - 11.2020
Associates Degree for Transfer -
Berkeley City College
Pre Law Student -
University of The Américas
Bachiller - Ciencias
Unidad Educativa La Inmaculada