Karen Alcala
Anaheim,CA
Summary
Resourceful individual with many years of providing efficient housekeeping services to hotel guests. Detail-oriented with complete knowledge of cleaning equipment.
Overview
1
1
Language
11
11
years of professional experience
Work History
Room Attendant
Hilton Anaheim
Anaheim, CA
03.2015 - Current
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Managed inventory of cleaning supplies and equipment effectively.
- Followed established cleaning protocols for various surfaces and materials.
- Reported maintenance issues and safety hazards to management promptly.
Education
John Glenn High School
Norwalk, CASkills
- Hazard identification
- Customer service
- Emergency response
- Initiative-taking
- Lost and found procedures
- Housekeeping knowledge
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Linens and toiletries replacement
- Housekeeping
- Cleaning techniques
- Bed making proficiency
- Written and oral communications
- Teamwork
- Corporate standards
- Detail-oriented
- Guest room confidentiality
- Safety awareness
- Guest request response
- Able to lift 50 lbs
Languages
Spanish
Native/ Bilingual
Timeline
Room Attendant
Hilton Anaheim
03.2015 - Current
John Glenn High School