Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Ameca

Auburndale

Summary

With 2-3 years of customer service experience I have, it gives me knowledge on how to treat others I interact with following work protocols and assuring my teamates they can rely on me

Overview

3
3
years of professional experience

Work History

Patient Access Representative

Lakeland Regional Health
01.2025 - Current
  • Provide excellent customer service to patients and medical staff
  • Verifing patient insurance eligibility and information into system.
  • Following HIPAA rules

Pharmacy Customer Service Representative

Walgreens
12.2023 - 01.2025
  • Working in the front of the store in photo depoarment and chashier, then working in pharmacy with other techs and pharmacist
  • Receiving truck orders from cenfill and warehouse
  • Checking out people with prescriptions or store items
  • Refilling and counting pills under supervison of pharmacist or tech

Food Runner

Baycare
07.2023 - 10.2023

Seasonal position

  • Assembled food trays per patient request
  • Monitored food and beverage supplies, assisting with restocking when needed
  • Delivered patient's food to rooms and on time during breakfast, lunch and dinner

Cashier Assistant Manager

Harvey's Supermarket
04.2022 - 07.2023
  • Maintained clean, adequately stocked, and organized store daily
  • check out people using any source of payment
  • Quickly and accurately counted drawers at start and end of each shift.

Education

High School Diploma -

Auburndale High School
Auburndale, FL
05-2023

Skills

  • Relationship building
  • Multitasking and organization
  • Verbal and written communication
  • Friendly customer service
  • Teamwork and collaboration
  • Excellent communication
  • Dependable and responsible
  • Multitasking
  • Record preparation
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Lakeland Regional Health
01.2025 - Current

Pharmacy Customer Service Representative

Walgreens
12.2023 - 01.2025

Food Runner

Baycare
07.2023 - 10.2023

Cashier Assistant Manager

Harvey's Supermarket
04.2022 - 07.2023

High School Diploma -

Auburndale High School