Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Ameca

Auburndale,FL

Summary

With 2-3 years of customer service experience I have, I offer excellent communication and organizational skills, ready to adapt and thrive in any job environment. Friendly and patient, with aptitude for providing compassionate care and positive environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Lakeland Regional Health
01.2025 - Current
  • Provide excellent customer service to patients and medical staff
  • Verifying patient insurance eligibility and information into system.
  • Following HIPAA rules
  • Resolved customer complaints using established follow-up procedures.

Pharmacy Customer Service Representative

Walgreens
12.2023 - 01.2025
  • Working in the front of the store in photo department and cashier, then working in pharmacy with other techs and pharmacist
  • Receiving truck orders from cenfill and warehouse
  • Checking out people with prescriptions or store items
  • Refilling and counting pills under supervision of pharmacist or tech

Food Runner

Baycare
07.2023 - 10.2023

Seasonal position

  • Assembled food trays per patient request
  • Monitored food and beverage supplies, assisting with restocking when needed
  • Delivered patient's food to rooms and on time during breakfast, lunch and dinner

Cashier Assistant Manager

Harvey's Supermarket
04.2022 - 07.2023
  • Maintained clean, adequately stocked, and organized store daily
  • Check out people using any source of payment
  • Quickly and accurately counted drawers at start and end of each shift.

Education

High School Diploma -

Auburndale High School
05-2023

Skills

  • Relationship building
  • Multitasking and organization
  • Verbal and written communication
  • Friendly customer service
  • Teamwork and collaboration
  • Registration and admissions
  • Problem-solving

Certification

  • CCMA - Certified Clinical Medical Assistant

National Healthcare Association

Received: July 19 2025

Certification # 18MSJ3M5

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Lakeland Regional Health
01.2025 - Current

Pharmacy Customer Service Representative

Walgreens
12.2023 - 01.2025

Food Runner

Baycare
07.2023 - 10.2023

Cashier Assistant Manager

Harvey's Supermarket
04.2022 - 07.2023

High School Diploma -

Auburndale High School
Karen Ameca