KAREN ANAHI MORALES
Baylor Scott & White Health
Henderson,TX
1
Language
15
years of professional experience
Exceptionally hardworking and meticulous Human Service Worker with a stellar client satisfaction record and superb attention to detail. Adept at crafting health maintenance and recovery programs carefully tailored to individual client needs and preferences. Able to explain complex rules and other bureaucratic rules and procedures to clients and family members.
Work History
Community Health Worker
4 Years 5 Months- Facilitated community outreach programs to enhance health education and access.
- Coordinated care plans with healthcare providers to support patient needs effectively.
- Conducted health screenings and assessments to identify community health issues.
- Developed and implemented strategies for improving patient engagement and compliance.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
Community Care Worker
1 Year 10 Months- Contribute to management team activities on a regular basis.
- Assist in establishment of consistent customer service policies and procedures.
- Oversee regulation and coordination of a variety of community services.
- Maintain and update customer activity records as required.
- Furnish assistance with staff evaluations and assessments.
Community Health Worker
3 Years 9 Months- Evaluated client needs and plans on a regular basis.
- Assessed client eligibility for specific programs as required.
- Performed periodic evaluation of client progress to update action plans as needed.
- Provided patient referrals to alternate care facilities as necessary.
- Oversaw statistical data production and submission to management.
- Educated clients and family members on specific health maintenance programs.
- Instructor for Child Safety Classes
- Completion of all prenatal intakes and newborn screenings
- Generated monthly production reports to the CEO and CFO for review
- Active in outreach events in the community for the overall growth of the company
Cashier
3 Months- Greet customers as they arrive at the cash counter with their purchases in a friendly and upbeat manner.
- Assist customers in unloading their purchases from trolleys and baskets, and placing them on the counter.
- Scan each item into the system, and provide customers with price information when requested.
- Calculate purchase totals and inform customers about what they have to pay in exchange of goods bought.
- Process cash and card transactions according to protocols, and tender change and receipts.
- Assist customers in bagging their purchases, and make arrangements for large or heavy bags to be carried out.
- Balance the cash register at the end of the day, ensuring that no discrepancies are evident.
- Ensure that the cash register holds enough change for the shift, and deposit the day’s earnings to the supervisor.
Hostess - Waitress
5 Years 9 Months- Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Accept and organize reservations, and prioritize reservations to accommodate customers.
- Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Addressed guest requests or complaints and escalated major complaints to manager.
Education
High School Diploma
- Class of 2013
- Consistent Honor Student
- National Honor Society Member
- Member of The Student Council
- Member of The Key Club
- Member of The Henderson High Band
- Member of the Henderson High Drill Team
Certification - Community Health Worker
Skills
Community Health Worker Certified
Community Health Worker Certified
Organized and detail oriented
Community-based resources
Referral coordination
Care plan development
Languages
Spanish
Native or Bilingual
Timeline
Community Health Worker
Baylor Scott & White Health
03.2022 - CurrentRead More
Community Care Worker
Health and Human Services
02.2021 - 12.2022Read More
Cashier
CVS
04.2020 - 07.2020Read More
Community Health Worker
Tyler Family Circle of Care
05.2017 - 02.2021Read More
Hostess - Waitress
Jalapeno Tree
07.2011 - 04.2017Read More
Tyler Junior College
Certification from Community Health Worker
Read More
Henderson High School
High School Diploma
Read More