Karen Anderson
Paterson
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Efficient Bakery Clerk known for high productivity and completing tasks effectively. Skilled in customer service, inventory management, and food safety practices. Excel in communication, teamwork, and adaptability, ensuring smooth bakery operations and positive customer experiences.
Overview
11
11
years of professional experience
Work History
Bakery Clerk
BJ's Wholesale
Paramus
10.2022 - 04.2025
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Verified that all products were labeled with correct pricing information.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
Customer Team Leader
Burlington
Paterson
03.2022 - 10.2022
- Conducted regular one-on-one meetings with team members to discuss performance goals and objectives.
- Implemented process improvements for streamlining workflows, reducing costs, and improving productivity.
- Greet, smile and provide great customer service at all time
- Developed strategies for increasing customer satisfaction and loyalty.
- Resolved complex customer issues in a timely manner while maintaining high levels of professionalism.
- Coordinated with other departments to ensure customer needs were met in a timely manner.
- Ensured that all customer inquiries were responded to promptly and accurately.
Baker
Panera Bread
Fair Lawn
09.2017 - 01.2022
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Operated ovens and other equipment to bake products according to established recipes.
- Make sure all utensils, Wares and areas are clean at all time
Customer Service
Cumac Pantry
Paterson
04.2014 - 09.2015
- Greeted incoming clients and directed them to the appropriate areas
- Helped complete assistance applications as requested
- Prepared food packages for clients including: frozen bags products, dry & canned goods, snacks, vegetables & fruits
Education
Customer Service Training - Certified Microsoft Office Specialist in Excel And
Greater Paterson OIC
Paterson, NJ05-2016
High School Diploma -
East Side High School
Paterson, NJ06-2002
Skills
- Baking techniques
- Cake decorating
- Food safety
Timeline
Bakery Clerk
BJ's Wholesale
10.2022 - 04.2025
Customer Team Leader
Burlington
03.2022 - 10.2022
Baker
Panera Bread
09.2017 - 01.2022
Customer Service
Cumac Pantry
04.2014 - 09.2015
Customer Service Training - Certified Microsoft Office Specialist in Excel And
Greater Paterson OIC
High School Diploma -
East Side High School