Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Anderson

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for guest.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.

Maintains focus and positive attitude in stressful situations and high-volume environments.

Experienced in full service fine dining restaurant, managing tables and providing top-notch service ensuring a positive dining experience.

Great salesmanship focusing on customers needs and upselling.

Utilizes communication skills to collaborate with both front and back of the house team members and create welcoming atmosphere.

Overview

40
40
years of professional experience

Work History

Special Event Server

Warren K Ito, Chef
06.2012 - 09.2024

Collaborated with Chef Warren and team members:

Prepping: Appetizer's, Building Cheese Boards, Setting up Beverages Station, Building Buffet line, Bartending, as well as Opening & Serving of Fine Wine's

Making sure everything is ready to greet Guest upon arrival.

  • Adapted to diverse events types, customizing service approach for weddings, corporate functions,and social gatherings.
  • Served appetizers, delivered entrees, and refilled beverages for guests.
  • Coordinated with team members in execution of seamless set up and breaking down of each event.
  • Enhanced guest experience by providing exceptional service to create a memorable event.
  • Streamlined communication between front-of-house and back-of-house by conveying guest special needs and priorities.
  • Maintained a professional appearance and demeanor at all times.
  • Maintained a clean and safe work environment.
  • Payed closes attention to details, anticipate guests needs.

Special Event Server

Cortopassi Farms, INC.
10.2016 - 02.2024
  • Opened up Club house, set up kitchen for dinner service, made sure dining table was properly set.
  • Went over menu with Chef to insure a seamless execution per course.
  • Set-up and served appetizers, made cocktails for guest upon arrival.
  • Collaborated with Chef to ensure special dietary requests were accommodated.
  • Served and cleared each course.
  • Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained a professional appearance and demeanor at all times.
  • Washed and put away all dishes used for the evenings event.

Cheesemonger/Cashier

Cheese Central
05.2012 - 03.2020
  • Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience and maximize sales.
  • Increased sales through effective product promotion and in-depth knowledge of various cheeses.
  • Stocked merchandise, clearly labeling items, merchandised new products to be visually appealing.
  • Listened to customer desires and needs to identify and recommend products for optimal sales.
  • Provided exceptional service and pleasant shopping atmosphere to enhance customers overall experience.
  • Created an inviting environment for customers by maintaining a high standard of cleanliness and store organization.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted tasting demonstrations on featured products to help promote sales.
  • Promptly greeted customers as they entered the store and directed them to their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and customer service practices, improving overall staff performance.
  • Managed cash drawer quickly and accurately, ensuring all transactions balanced at end of day.
  • Opening and closing of the store on weekends.

Education

High School Diploma -

Tokay High
Lodi CA
06-1978

Skills

  • Strong teamwork
  • Reliability and punctuality
  • Professional appearance
  • Customer service
  • Positive attitude
  • Attention to detail
  • Food and beverage pairings
  • Cash handling
  • Wine service
  • Tableside service
  • Safe food handling
  • Flexible schedule
  • Event setup and breakdown
  • Arranging banquet hall
  • Upselling techniques
  • Guest relations management

Timeline

Special Event Server

Cortopassi Farms, INC.
10.2016 - 02.2024

Special Event Server

Warren K Ito, Chef
06.2012 - 09.2024

Cheesemonger/Cashier

Cheese Central
05.2012 - 03.2020

High School Diploma -

Tokay High
Karen Anderson