Karen Avila
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
year of professional experience
1
1
Certification
Work History
FOH Team Member
Chick Fill A
Houston, Texas
03.2023 - Current
- As a Front-of-House (FOH) team member at Chick-fil-A, my main responsibility is to provide exceptional customer service to all guests.
- This includes taking orders at the front counter or drive-thru, processing payments accurately, and ensuring that orders are prepared correctly and delivered promptly.
- I also assist in keeping the dining area clean and organized, restocking supplies, and maintaining a friendly and welcoming atmosphere for our guests.
- Responsible for fulfilling online or catering orders and maintaining effective communication with team members to ensure smooth operations during peak periods.
- my goal is to create a positive dining experience for every guest and contribute to the overall success of the restaurant.
Education
High School Diploma -
Summer Creek High School
Houston, TX05-2024
Skills
- Phone Etiquette
- Bilingual (fluent english and spanish)
- Reservation Management
- Money Handling
- Guest Relations
- Staff Coordination
- Team Collaboration
- Training and mentoring
- Social Perceptiveness
- Complaint Handling
- Point of sale systems
- Professional Appearance
- Payment Processing
Certification
- Food handler
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
FOH Team Member
Chick Fill A
03.2023 - Current
High School Diploma -
Summer Creek High School
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