KAREN AYTES
Employee Engagement Proffesional
Conroe,TX
Summary
Recent graduate of AAA HighGear leadership program. Successful leadership of corporate teams. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
B2B MEMBERSHIP SALES AGENT (REMOTE)
AAA Texas
07.2015 - Current
- Exceeding sales goals in all products
- Identify, strategize, and call on leads to initiate customer relationships
- Networking to develop and grow sales funnels
- Utilize past performances to exceed prior sales.
- Advised customers about new products and assisted customers in determining best Membership product for needs.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
SAFETY SPECIALIST
CHEVRON CORPORATION
- Motor Vehicle Safety process advisor for 5,000 employees
- Led training courses for employees at all levels.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
EXTRA MILE STORE/STATION MANAGER
CHEVRON CORPORATION
- Promoted to corporate office after only 8 months
- Delivered and taught empathetic customer service to staff of 15
- Elevated failing store into top sales store
- Hire and train new employees
- Timekeeping and budgeting for 20 employees.
RETAIL STORE MANAGER EXPERIENCE OVER 5 YEARS
Disney, Swatch, Yosemite National Park
- Leading a diverse team of 30 employees from around the world to manage a gift shop and fast-food area sounds like an exciting challenge! It was rewarding to bring together different cultures and perspectives to create a vibrant and efficient workforce. Surpassed sales targets by 25%, becoming the first manager to achieve over one million dollars in sales.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Received many sales and guest service awards
Education
MASTER IN BUSINESS LEADERSHIP -
COLUMBIA SOUTHERN UNIVERSITY
BACHLOR OF SCIENCE IN BUSINESS HOSPITALITY and TOURISM -
COLUMBIA SOUTHERN UNIVERSITY
Skills
- Multitask in a high-volume environment
- Excellent communications skills
- Problem-solving skills
- Relationship Building
- Positive Attitude
- Problem-Solving
- Organizational Skills
- Project Management
- Time Management
VOLUNTEER
AAA - HABITAT FOR HUMANITY HOUSTON TX AMBASSADOR
CHEVRON - WOMEN'S NETWORK (DIVERSITY GROUP) EVENT COODINATOR FOR CORPORTATE OFFICE
Timeline
B2B MEMBERSHIP SALES AGENT (REMOTE)
AAA Texas
07.2015 - Current
SAFETY SPECIALIST
CHEVRON CORPORATION
EXTRA MILE STORE/STATION MANAGER
CHEVRON CORPORATION
RETAIL STORE MANAGER EXPERIENCE OVER 5 YEARS
Disney, Swatch, Yosemite National Park
MASTER IN BUSINESS LEADERSHIP -
COLUMBIA SOUTHERN UNIVERSITY
BACHLOR OF SCIENCE IN BUSINESS HOSPITALITY and TOURISM -
COLUMBIA SOUTHERN UNIVERSITY
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