Karen Baldwin
La Fayette
Summary
Business professional with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
25
25
years of professional experience
Work History
Field Scan Representative
ScanScape/IRI
04.2025 - Current
- Visit designated retail stores to scan product barcodes in assigned store locations.
- Transmit data via scanning software which is analyzed to improve product and store performance.
- Collaborate with cross-functional teams to streamline data collection processes for accurate reporting.
- Exceed performance targets through diligent work ethic by assuming 40% more work when short-staffed.
- Respond proactively and positively to rapid change.
Front End Cashier
Walmart
12.2022 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate financial handling.
- Approached every question or concern with calm and level-headed approach.
- Prevented loss by identifying fraudulent transactions and following established security procedures shrinking theft by 10%.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Customer Service Sales Representative
CarMax
11.2021 - 12.2022
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Managed complex issues by collaborating with cross-functional teams to drive timely resolutions; increasing sales by 9%.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Handled escalated calls, successfully deescalating situations while investigating solutions to meet client expectations.
- Exhibited high energy and professionalism when dealing with clients and staff.
Senior Manager, Proposals
Office Depot, Business Solutions Division
01.2001 - 01.2018
- Hired, managed, and trained 16 Proposal Writers across 5 teams located in U.S. and Canada.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Coordinated cross-departmental project to improve proposal delivery timelines, fostering work as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Education
Bachelor of Science - Business Administration And Management
Elmhurst University
Elmhurst, ILSkills
- B2B business acumen
- Collaborative teamwork
- Goal-oriented mindset
- Effective task prioritization
- Strong verbal and written communication
- MS Office and data entry proficiency
- Customer support and relations
- Professional phone communication
- Active listening
- Resilience
- Adaptability and flexibility
- Accountability
Timeline
Field Scan Representative
ScanScape/IRI
04.2025 - Current
Front End Cashier
Walmart
12.2022 - 09.2024
Customer Service Sales Representative
CarMax
11.2021 - 12.2022
Senior Manager, Proposals
Office Depot, Business Solutions Division
01.2001 - 01.2018
Bachelor of Science - Business Administration And Management
Elmhurst University