Karen Ballard
Las Vegas
Summary
Dynamic professional with a goal-oriented mindset and strong customer service skill. Proven ability to maintain organized inventory and enhance team collaboration. Experienced in patient monitoring and medication administration, ensuring high standards of care. Committed to fostering positive relationships and delivering exceptional treatment in high stress environments.
Overview
2021
2021
years of professional experience
Work History
CAP 1 Associate
Walmart
02.2020 - 05.2020
- Maintained organized inventory shelves, ensuring product availability and accessibility.
- Assisted customers with inquiries, providing knowledgeable support and solutions.
- Collaborated with team members to streamline daily operational tasks.
- Conducted regular stock audits to ensure inventory accuracy and reduce discrepancies.
- Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
- Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.
Server/Manager
Egg Works
2017 - 02.2020
- Supervised daily operations to ensure efficient service delivery and guest satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed scheduling strategies to enhance team performance during peak hours.
- Resolved customer complaints effectively, reinforcing positive dining experiences.
- Monitored compliance with health regulations, maintaining high cleanliness standards.
- Analyzed service feedback to identify areas for improvement and implement solutions.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Server/Bartender
Red Robin
02.2014 - 2017
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food recommendations for guests.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions accurately and efficiently during busy shifts.
- Processed guest feedback promptly to improve overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Pizza Hut LLC
12.2011 - 03.2013
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in processing orders, ensuring accuracy and timely fulfillment.
- Provided product information and recommendations to enhance customer satisfaction.
- Collaborated with team members to improve service delivery and efficiency.
- Adapted quickly to changes in product offerings and service protocols.
- Handled escalated customer complaints with professionalism and empathy.
Cashier/Host
Stations Casinos
11.2010 - 03.2011
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash and electronic payments securely and responsibly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Las Vegas08-2025
Skills
- Punctuality
- Goal-oriented mindset
- Task prioritization
- Patient assessments
- Patient monitoring
- Clinical judgment
- Medication administration
- Direct patient care
- IV setup
- IV removal
Timeline
CAP 1 Associate
Walmart
02.2020 - 05.2020
Server/Bartender
Red Robin
02.2014 - 2017
Customer Service Representative
Pizza Hut LLC
12.2011 - 03.2013
Cashier/Host
Stations Casinos
11.2010 - 03.2011
Server/Manager
Egg Works
2017 - 02.2020
Bachelor of Science - Nursing
Arizona College of Nursing
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