KAREN BELLER
New Milford,New Jersey
Summary
Extremely organized and detail oriented, with excellent communication skills. Able to identify methods for improving productivity and organizational behavior. Excel at setting up new procedures, troubleshooting and changing an adverse situation into a productive outcome.
Overview
30
30
years of professional experience
Work History
Bank of America Customer Service Representative
Bank of America
01.2019 - 08.2024
- Processing over 80 transactions a day, processed customer deposits, withdrawals, credit card payments, transfers, cashiers checks, selling and Introducing clients to expand their earnings and savings by offering updating reward profile,offering opportunity to opening credit card, savings account utilizing sales experience
- Count and dispense money, prove drawer at the end of day
- Answer phones and direct calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Sears Holdings Customer Sales Associate Automotive
Sears Holdings
01.2012 - 01.2018
- Sold over six million in sales over the five years of employment
- Strong track record for driving sales through sound marketing strategies
- Wrote up customer proposals to fix mechanical issues
- Organized and trained new employees in customer relations and selling techniques
- Maintained customer records and followed up periodically to ensure repeat business
- Achieved resolving customer service issues and collected cash and credit purchases.
D.P. Pediatrics, Ridgewood ophthalmology, Maple Avenue Pediatrics, Medical Biller
Chief Physician
01.2002 - 01.2012
- Generated and reorganized billing procedures achieving an increase in payments on unpaid insurance claims-$250K successfully collected from unpaid visits
- Reached the highest protected security of patient records to ensure HIPPA regulations were enforced
- Clarified diagnosis and office coding for procedures of health visit
- Restructured flow of front desk operations insuring productive wait time for patients
- Ran claim status reports for payment.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Followed up with appropriate parties to obtain prompt payments.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Generated detailed financial reports for management review, highlighting trends and potential areas for improvement.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
- Developed strong relationships with clients, fostering trust and effective communication regarding billing matters.
Owned and Operated Medical Transcription Business
01.1995 - 01.2002
- Translated dictated reports into printed format ensuring spelling, grammar, clarify and proper use of medical terminology
- Maintain all records for business and tax purposes.
Education
B.A -
William Paterson University
01.2018
Organizational Behavior/Human Resources Certification -
William Paterson University
01.2018
Certified -
SHRM
01.2018
Social Media/Marketing Certification
01.2018
Skills
- Social Media
- Microsoft Office
- Word
- Excel
- PowerPoint
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Microsoft Office Suite
- Medical terminology knowledge
Personal Information
Title: Lead Customer Sales Associate
Affiliations
- Board of elections
Board of elections poll worker 5yrs
Assisted and help run the mechanization at the polls for smother transition of population voting within a district. Coordinated with borough hall for deposit of votes gained in the district making sure all equiptment and votes returned properly.
Timeline
Bank of America Customer Service Representative
Bank of America
01.2019 - 08.2024
Sears Holdings Customer Sales Associate Automotive
Sears Holdings
01.2012 - 01.2018
D.P. Pediatrics, Ridgewood ophthalmology, Maple Avenue Pediatrics, Medical Biller
Chief Physician
01.2002 - 01.2012
Owned and Operated Medical Transcription Business
01.1995 - 01.2002
B.A -
William Paterson University
Organizational Behavior/Human Resources Certification -
William Paterson University
Certified -
SHRM
Social Media/Marketing Certification
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