Summary
Overview
Work History
Skills
Timeline
Intern

Karen Bennett

Farmington,CT

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Personal Care Assistant

Independant
07.2013 - 01.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
  • Assisted with daily activities such as bathing, dressing, and grooming.

Front Line Phone Support for Lacerte Tax Program

Intuit
01.2013 - 04.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Documented incoming calls through CRM software.
  • Skilled at working independently and collaboratively in a team environment.
  • Recognized with multiple "shooting stars" awards for outstanding customer service.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Dun & Bradstreet
05.2011 - 01.2013
  • Responsible for all incoming call support and documentation.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained quality of over 98%, receiving multiple "kudos" awards for excellence.

Front Line Phone Support for TurboTax

Intuit
02.2011 - 04.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Documented incoming calls through CRM software
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

VMS Computer Operator

Cardworks Processing
08.2007 - 08.2009
  • Ensured compliance with IT protocols by following established procedures.
  • Updated software and hardware to maintain optimal system functionality.
  • Managed backups for securing data and preventing loss.
  • Improved system reliability by monitoring performance and addressing technical issues.
  • Operated computer systems to ensure smooth execution of scheduled tasks.

Telerecruiter

American Red Cross
01.2005 - 08.2005
  • Utilized outstanding customer service and enthusiastic sales capability to obtain platelet donations.
  • Ensured the safety of all donors by reviewing past donation history charts.
  • Created weekly reports to determine available donor pool.
  • Amended medical records with extreme attention to detail.

Skills

  • Personal Care Assistant
  • Customer Technical Support
  • Service Excellence
  • IT Operations Oversight

Timeline

Personal Care Assistant

Independant
07.2013 - 01.2025

Front Line Phone Support for Lacerte Tax Program

Intuit
01.2013 - 04.2013

Customer Service Representative

Dun & Bradstreet
05.2011 - 01.2013

Front Line Phone Support for TurboTax

Intuit
02.2011 - 04.2011

VMS Computer Operator

Cardworks Processing
08.2007 - 08.2009

Telerecruiter

American Red Cross
01.2005 - 08.2005

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Karen Bennett