Karen Bermudez
Hawthorne,CA
Overview
7
7
years of professional experience
Work History
Server
Uncle Bill Pancake House
Manhattan Beach, CA
08.2023 - Current
- Take and serve food and beverages promptly with focused attention to guests needs.
- Upsale high-profit items such as appetizers and drinks to enhance sales numbers.
- Maintain a clean and orderly dining area for an enjoyable guest experience.
- Maintain speed of service for food orders while minimizing errors and complaints.
- Address guests complaints or concerns professionally, ensuring swift resolutions.
- Explain menu items and suggest appropriate options for food allergy concerns.
- Work effectively in fast-paced environments.
Server
Loaded Cafe
Gardena, CA
12.2016 - 07.2023
- Served food and beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Skills
- Attentive
- Multitasking
- Cool Under Pressure
- Anticipating Guest Needs
- Active Listening
- Customer Service
- Bilingual
Timeline
Server
Uncle Bill Pancake House
08.2023 - Current
Server
Loaded Cafe
12.2016 - 07.2023