Karen Betts
Battle Creek,MI
Summary
Reliable and adaptable professional with extensive experience in customer service, team support, and workflow coordination. Proven ability to train colleagues, maintain accurate documentation, and effectively use Microsoft Office tools. Strong communicator with a detail-oriented, organized approach to problem-solving and task completion.
Experienced with coordinating cell operations to streamline processes and enhance productivity. Utilizes strong leadership and problem-solving skills to ensure high-quality outcomes. Track record of effective team collaboration and process optimization.
Organized production professional prepared for this role. Background includes coordinating complex cell operations and ensuring seamless workflow execution. Emphasis on team collaboration and achieving high-quality results while adapting to changing needs. Known for expertise in process optimization and troubleshooting.
Overview
34
34
years of professional experience
Work History
Quality Cell Coordinator / Team Leader
Tclad Inc. (formerly Henkel and The Bergquist Company)
02.2019 - 06.2025
- 5S Audits
- Conduct Cell Meetings
- Train Quality Inspectors
- Support Team
- Manage Workflow
Prototype Inspector III
Tclad Inc. (formerly Henkel and The Bergquist Company)
09.2017 - 02.2019
- Final inspection of prototype to insure that product and paperwork meet customer criteria
- Create Programs for OGP SmartScope.
AOI Operator/Inspection
Tclad Inc. (formerly Henkel and The Bergquist Company)
12.2014 - 09.2017
- Inspect panels for defects using AOI Fusion Machine and visual
- Accurately document scrap
- Follow specifications on print
Associate Research Laboratory Technician
WuXi AppTec
08.2012 - 08.2014
- Prepare and Dose animals for testing
- Follow SOP/protocol guidelines
- Compliance with GLP and GMP standards
- Record Test Results and Data
Research Veterinary Technician
Boston Scientific
08.2011 - 08.2012
- Animal Husbandry
- Documentation of animal health
- Follow GLP, SOP and Protocol Guidelines
- Assist in surgery
- Treatments/medications
Certified Veterinary Technician
Animal Humane Society
05.2010 - 08.2011
- Monitor animals’ health
- Data Entry
- Perform lab tests
- Receive and examine incoming animals
- Customer Service
- Assist in surgery
Warranty Claim Processor
Norlake, Inc
09.2007 - 07.2009
- Review warranty claims for eligibility
- Collaborate with inside team
- Data collection and entry
- Customer communication
Office Manager
Beyond Lighting
06.2005 - 09.2007
- Inventory Management
- Accounts Receivable and Payable
- Bank reconciliation and deposits
- Negotiate and track payments on customer outstanding debt
- Payroll
- Customer Service
- Manage employees
Owner and Operator of House Cleaning Business
10.1993 - 06.2005
- New job estimates
- Manage Employees
- Cleaned residential, office, and new home construction
- Customer Service
Data Entry Specialist
St. Paul Public Housing
04.1991 - 10.1993
- Processed Construction Bids and Change Orders
- Data Entry
Education
Associate of Applied Science - Veterinary Technology
01.2010
Associate of Electro-Mechanical Technology - undefined
01.1986
Legal Secretary Certificate - undefined
01.1981
Skills
- Exceptional customer service and clear client communication
- Team leadership, training, and workflow coordination
- Accurate data entry, record-keeping, and documentation
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Office and Calendar management
- Inventory management and warranty claim processing
- Strong organizational skills and attention to detail
- Problem-solving and adaptability in changing work environments
- Able to work independently and collaboratively as part of a team
- Scheduling and planning
- Team motivation
- Customer service
- Problem-solving
- Excellent communication
- Analytical skills
Timeline
Quality Cell Coordinator / Team Leader - Tclad Inc. (formerly Henkel and The Bergquist Company)
02.2019 - 06.2025
Prototype Inspector III - Tclad Inc. (formerly Henkel and The Bergquist Company)
09.2017 - 02.2019
AOI Operator/Inspection - Tclad Inc. (formerly Henkel and The Bergquist Company)
12.2014 - 09.2017
Associate Research Laboratory Technician - WuXi AppTec
08.2012 - 08.2014
Research Veterinary Technician - Boston Scientific
08.2011 - 08.2012
Certified Veterinary Technician - Animal Humane Society
05.2010 - 08.2011
Warranty Claim Processor - Norlake, Inc
09.2007 - 07.2009
Office Manager - Beyond Lighting
06.2005 - 09.2007
- Owner and Operator of House Cleaning Business
10.1993 - 06.2005
Data Entry Specialist - St. Paul Public Housing
04.1991 - 10.1993
Hennepin Technical College - Associate of Electro-Mechanical Technology,
Minnesota School of Business - Legal Secretary Certificate,
Argosy University - Associate of Applied Science, Veterinary Technology
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