KAREN BLACK

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Handle all aspects of Sales Order Management for corporate & subsidiaries in 6 countries / 7

pricing currencies

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Specialize in Data Management, Reporting & Analysis.

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3rd Party Credit Card Software Project Manager for 3DS compliance.

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Proficient in SQL Database Reporting / Surveyor.

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Develop Strategic Planning for product and market mergers.

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Manage all Advanced Pricing within EnterpriseOne for 7 companies.

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Perform monthly Operation reports and Sales analysis.

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Collaborated with IT group developing applications to optimize business results.

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Establish order procedures for Wal-Mart and other large retailers based on project scope.

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Assist in development of e-Commerce sites including a B2b ordering project for multiple sales channels.

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ERP project team role for 6 JDE Upgrades/Implementations in the last 20 years.

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Management & Training of Team of 12 Order Processors and Customer Support Supervisors to ensure customer satisfaction and efficient processing of orders.

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Developed objectives, training & implementation plans for successful professional

development of team members.

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Implement & maintain price lists, promotions and all pricing strategies.

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Facilitate weekly team meetings for effective communication with Finance, Sales, Marketing and Operations teams.

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Processed Work Order creation and Allocations for Inventory control.

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Handled order analysis & logistics for maximum shipment efficiencies for full containers and LCL international shipments.

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Strong initiative and self-driven to develop efficiencies and skills through research, problem solving and innovative solutions.

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Planning and execution of company training & industry conferences throughout the US.

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Handled all aspects of customer support and order processing.

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Gained proficiency on system & procedural processes.

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Responsible for new account set up and large quantity quotations.