Karen Blanco
North Bergen,NJ
Summary
Dynamic banking professional with extensive experience at Valley National Bank, excelling in customer service and cash management. Proven track record in enhancing client satisfaction through tailored financial solutions and relationship building. Skilled in conflict resolution and consumer banking, consistently delivering exceptional service while maintaining compliance with regulations.
Overview
3
3
years of professional experience
Work History
Banker
Valley National Bank
04.2025 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Teller
Wells Fargo
09.2023 - 04.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Customer Service Cashier
Target
10.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
CSA
Walgreens
03.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized store environment for optimal customer experience.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Education
North Bergen High School
North Bergen, NJSkills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Product promotion
- Consumer banking
- Customer Service-oriented
- Relationship building
- Customer education
- Self-motivated nature
- Money handling
- Attaining quotas
Languages
Spanish
Native or Bilingual
Timeline
Banker
Valley National Bank
04.2025 - Current
Teller
Wells Fargo
09.2023 - 04.2025
Customer Service Cashier
Target
10.2022 - 01.2023
CSA
Walgreens
03.2022 - 10.2022
North Bergen High School