Karen Bodine
Family First Funding
Chatham,IL
36
years of professional experience
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Systems Analyst
5 Years 6 Months- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Monitored front areas so that questions could be promptly addressed
- Devised creative solutions to critical customer and user needs
- Interacted with customers and clients to identify business needs and requirements
- Demonstrated strong writing and presentation skills to develop briefs, memorandums, and analytical reports for Executive Management
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Office Associate
6 Months- Delivered clerical support by handling range of routine and special requirements
- Organized, stored, and retrieved files to enhance daily operations and support customer needs
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Managed daily data entry and kept clerical information accurate and up to date
- Collaborated with various departments to complete assigned tasks.
Research Remediation Representative
3 Months- Responsible for analysis and resolution of escalated, high dollar, or high-profile inquiries and complaints requiring special handling in areas such as underwriting, regulatory compliance, fraud, fair lending, and servicing
- Provides a complex variety of support services in account management, operations, documentation, customer service and technical support.
Assistant Vice President, Correspondent Client Service Consultant
13 Years- Analyzed correspondent clients, banks, and mortgage lenders in accordance with various risk benchmarks including financial standing, loan performance, and adherence to regulatory compliance guidelines
- Corrected various regulatory findings by facilitating calls with clients to discover root cause, develop corrective action, and conduct validation and execution of the corrective action
- Reviewed incoming correspondence and drafted appropriate responses for CEO and other high-level stakeholders
- Achieved or exceeded sales and productivity benchmarks on consistent basis.
Business Design Analyst
2 Years- Participated in daily strategy meetings involving the development of systemic, procedural, and process changes necessary for new product and programs and Regulatory and Credit Policy changes
- Analyzed and processed project specifics before capital deployments
- Collaborated to develop and maintain targeted profit plans to sustain growth.
Compliance Analyst
1 Year- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping
- Assisted with development of compliance objectives and strategies
- Maintained up-to-date knowledge of applicable laws and regulations
- Communicated materials documentation deficiencies to project engineer, project staff and design-builder
- Developed and implemented corrective action plans for non-compliance issues.
Account Executive
2 Years- Executed successful sales strategies to convert leads into customers
- Qualified leads, built relationships and executed sales strategies to drive new business
- Prepared additional quotes for current clients to upsell products and services
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Prior History in Mortgage Banking
10 Years 8 Months- Developed summaries to assess each client's participation level and determine targets for follow-up plans
- Cross-trained and backed up other customer service managers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Logged call information and solutions provided into internal database
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Respiratory Therapy
Skills
Product Knowledge
Sales and Marketing
Time Management
Risk Management
Critical Thinking
Verbal and Written Communication
Business Development
Relationship Review Process
Regulatory Compliance
Client Relationships
Client Meetings
Proficient with Microsoft Word
Excel and PowerPoint
Timeline
Systems Analyst
Family First Funding
04.2021 - CurrentRead More
Office Associate
State of Illinois
10.2020 - 04.2021Read More
Research Remediation Representative
Wells Fargo
06.2020 - 09.2020Read More
Assistant Vice President, Correspondent Client Service Consultant
Wells Fargo
01.2006 - 01.2019Read More
Business Design Analyst
Wells Fargo
01.2004 - 01.2006Read More
Compliance Analyst
Wells Fargo
01.2003 - 01.2004Read More
Account Executive
Wells Fargo
12.1998 - 12.2000Read More
Prior History in Mortgage Banking
Wells Fargo
05.1987 - 01.1998Read More
LINCOLN LAND COMMUNITY COLLEGE
Associate of Science from Respiratory Therapy
Read More