Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Bottom

North Tonawanda,NY

Summary

Highly motivated, knowledgeable, and results-driven professional to secure a position with your company as a Manager, Supervisor, or other key position in Production, Customer Service, or as applicable, utilizing my skills, training, and experience

Overview

20
20
years of professional experience

Work History

Product Assembler

Armstrong Pumps
North Tonawanda, NY
07.2023 - Current
  • Followed safety and quality requirements every day.
  • Prepared products for shipment by packing, labeling and stacking boxes.
  • Communicated effectively with team members regarding production status updates throughout each shift.

Ability to read blue prints,schematics or similar documentation,then build to those specifications is preferred.

Mail Inserter

Matrix Imaging Solutions
Sanborn, NY
04.2022 - 06.2023
  • Set up and operate machines, perform daily machine maintenance, verify correct components, review, understand and follow job instructions
  • Meet daily production goals
  • Perform quality inspections
  • Additional responsibilities assigned as needed.

Team Lead / Production / Packaging / Cleaner

Finger Foods, Inc
Niagara Falls, NY
04.2012 - 09.2019
  • Oversaw all second shift production operations in the absence of the supervisor, guiding, directing and motivating up to 12 workers, operating various equipment producing pizza logs and fila dough wraps, brushing dough with egg mixtures, placing cheese/sauce/pepperoni onto log dough before wrapping, and more
  • Utilized as a knowledgeable resource, the 'go-to' professional, to provide sound judgment, well-informed decision-making, and solutions to complex technical, production logistics, and labor relations issues when others could not
  • Assembled or applied ingredients to items in various stages of production by hand/machine on a fast-paced assembly line, inspected items for quality assurance purposes, and ensured attainment of quotas
  • Inspected and packaged finished products, tearing down and cleaning machinery.

Daycare Assistant

First Step
Niagara Falls, NY
02.2010 - 04.2012
  • Monitored and maintained continuous safety and wellness for all children while ensuring participation in all daycare/educational activities
  • Followed through on all health concerns, especially pre-existing or recently informed of conditions for up to 40 children, ages 6 weeks to 12 years old
  • Assisted in the preparation of various crafts to be taught to children during the week and focused on ensuring that all students exercised and practiced fine motor skills daily.

Deli Specialist

Tops Markets
Niagara Falls, NY
03.2005 - 02.2010
  • Prepared and cooked a wide variety of food items including chicken, meatloaf, Italian sausage, lasagna, pizza, spaghetti and meatballs, antipasto, various salads, and more
  • Filled customer deli orders per requests and their preferences
  • Issued order slips to customers to be brought to cashiers
  • Filled the displays with various items and ensured highest presentation to encourage customer appeal
  • Trained new employees for orientation and proficiency for all aspects of the job.

Server / Hostess

Buzzy's Pizzeria
Niagara Falls, NY
08.2004 - 03.2005
  • Greeted and seated customers, took orders for drinks and food, and brought customers their lunches and dinners in the restaurant specializing in pizza, subs, wings, and Italian cuisine
  • Cashed out customers' orders using cash registers and credit card readers
  • Answered phones, took phone orders, and coordinated pizza, lunches, or dinners for pick-up
  • Followed up promptly on all patron requests attending to fine details, accordingly
  • Requested and selected by upper management to train new personnel for all aspects of the server and hostess positions
  • Greeted and seated guests courteously and professionally, as Hostess, per personal seating preferences, supplying menus, and assigning tables per fair rotation of servers accordingly.

Education

Diploma - Customer service

North Tonawanda High School

Skills

  • Over 2 years' experience in a Team Lead, managerial role, overseeing all production operations in the absence of the shift supervisor, managing up to 12 employees in the food manufacturing industry, and proficient with some aspects of workforce development including training, delegating work orders, monitoring work activities for quality, expediency, and safety, conducting performance assessments, and consulting with upper management for employee status/progress reports
  • Over 20 years' experience in sales and providing uncompromising highest standards of customer service in a variety of settings, including restaurant, daycare, food manufacturing, and grocery industries, assisting customers with their product/service requirements, requests, and selections, quoting pricing and terms, developing and offering effective solutions customized to individual needs, and resolving customers' issues to their complete satisfaction
  • Experienced as a cashier, cashing out customers' orders using credit card readers, POS systems, and cash registers, maintaining balanced drawers
  • Entrusted with keys and security system codes to business establishments
  • Multi-tasks effectively, learns new systems quickly, and completes all projects and tasks on or ahead of critical deadlines
  • Self-starter, dependable, and streamlines systems for maximum efficiency, reduced costs, and increased profitability
  • Familiar with using computers, Windows, Internet research, and email
  • Works well independently or collaboratively in a team environment
  • Strong communications
  • Math
  • Analytical
  • Detail-oriented
  • Problem-solving skills
  • Customer Service
  • Android

Timeline

Product Assembler

Armstrong Pumps
07.2023 - Current

Mail Inserter

Matrix Imaging Solutions
04.2022 - 06.2023

Team Lead / Production / Packaging / Cleaner

Finger Foods, Inc
04.2012 - 09.2019

Daycare Assistant

First Step
02.2010 - 04.2012

Deli Specialist

Tops Markets
03.2005 - 02.2010

Server / Hostess

Buzzy's Pizzeria
08.2004 - 03.2005

Diploma - Customer service

North Tonawanda High School
Karen Bottom