Karen BOZEK

• Supported team members in resolving complex issues, fostering a collaborative work environment focused on continuous improvement.
• Provided exceptional customer support to patients and insurance companies, fostering positive relationships and maintaining a high level of client satisfaction.
• Collaborated with insurance companies to expedite claim processing, improving cash flow management.
• Boosted revenue recovery by identifying and resolving errors in billing and coding practices.
• Monitored aged account receivables closely to identify trends affecting payment cycles.
• Implemented efficient workflows for claim submissions, reducing processing delays from insurers.
• Enhanced claim resolution rates by diligently reviewing and analyzing outstanding insurance claims.
• Participated in regular staff meetings to discuss and strategize action plans for problematic accounts, resulting in improved collections performance.
• Streamlined follow-up processes for improved efficiency, ensuring timely resolution of unpaid claims.
• Investigated and resolved customer inquiries and complaints quickly.
• Issued refunds to patients and insurance companies.

Demonstrates understanding of all client needs as it relates to work flow.

Effective use of time management.

Contact patients in a pleasant, professional and efficient manner.

Negotiate payment terms and methods when correct party is reached.

Accurately reflect the content of patient contact and/or action taken in notes on accounts.

Knowledge of Financial Assistance Program

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Worked closely with Bay Area Hospital to improve their medical collections, both with early out services, setting up payment plans, and collecting payments.

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Responsible for daily banking operations.

Excellent customer service skills

Efficient in time management and multitasking.

Submit billing data to insurance providers.

Work claims and claim denials to ensure maximum reimbursement for services provided.

Managed Financial Assistance Program.

Communicated with insurance providers to resolve denied claims and resubmitted.

Communicated effectively and extensively with other departments to resolve claims issues.

Located errors and promptly refiled rejected claims.

Identified and resolved patient billing and payment issues.

Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.

Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.

Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.

Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.

Maintained and updated collections tracking spreadsheet to help organize payment information.