Karen Bradley

• Updated logs and completed production reports.
• Assembled as many as Number Products each day.
• Packaged finished products, labeled boxes and stacked for shipment.
• Worked efficiently to minimize material and time waste.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers in fast-paced environment.

,Took Inbound calls for Medicaid customer for enrollment and questions about benefits information in to call log

• Kept detailed records of customer accounts, including actions taken, issues resolved and benefits information. Also handled escalated calls ,emails.Did chat with provider services and other services like doctors and other providers. troubleshooted technical problems
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Promoted available products and services to customers during service, account management and order calls.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

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• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Answered and directed Number calls per Timeframe to manage customer accounts, respond to service queries and cancel accounts.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.

• Delivered exceptional customer service through ackowledgement, communication and commitment to quality