Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Brennan

East Norriton,Pennsylvania

Summary

A hardworking and conscientious individual who is detail oriented and customer service driven. A team player that thrives in a fast paced environment.

Overview

30
30
years of professional experience

Work History

Casualty Liability Adjuster

Nationwide Insurance
07.2002 - 03.2025
  • Evaluated insurance policies and analyzed damages and medical records to determine coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Established relationships with clients, attorneys and insurance companies to foster timely claims resolution.
  • Directed claims negotiations and supported successful litigations for advanced issues.
  • Managed a pending of 150-180 claims.
  • Managed complex claims requiring multi-faceted approaches such as subrogation recovery efforts, minimizing company exposure to financial losses.
  • Collaborated with legal teams to defend the company in litigation cases, minimizing financial losses.

Auto Liability Claims Adjuster

General Electric Financial Assurance
10.2000 - 06.2002
  • Interpreted auto policies and applied coverage in relation to all provisions and exclusions.
  • Investigated and adjusted auto material damage claims for first and third party losses.
  • Negotiated liability with attorneys, claimants and adverse carriers.
  • Negotiated fair settlement amounts through the tactful application of human relation skills.
  • Equitably resolved claims using independent thinking, judgment and analysis.

Commercial Liability Claims Representative

Reliance Insurance, Reliance Specialty
08.1999 - 10.2000
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Handled claims for social services and public entity accounts. Utilized PA Tort Claims Act for municipality claims.
  • Interpreted commercial auto and general liability policies.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Maintained good account relationships with agents and producers.

Triage Claims Representative

Cigna Insurance- P&C
10.1997 - 08.1999
  • Maintained good account relationships with mortgage companies in handling forced placed insurance.
  • Investigated and adjusted homeowner material damage and theft claims.
  • Negotiated settlements with insureds and contractors.

IAU/Claims Specialist

The Prudential-Property & Casualty
01.1995 - 10.1997
  • Interpreted homeowner and auto policies and applied coverage in relation to all policy provisions and exclusions.
  • Investigated and adjusted auto and homeowner material damage claims.
  • Negotiated settlements with contractors and body shops.

Education

BBA - Insurance And Risk Management

Temple University
Philadelphia, PA
08.1997

Skills

  • Outlook, Microsoft office
  • Verbal and written communication
  • Active listening skills
  • Multitasking
  • Adaptability
  • Strong work ethic
  • Attention to detail
  • Negotiation skills
  • Maintaining professionalism in stressful situations

Timeline

Casualty Liability Adjuster

Nationwide Insurance
07.2002 - 03.2025

Auto Liability Claims Adjuster

General Electric Financial Assurance
10.2000 - 06.2002

Commercial Liability Claims Representative

Reliance Insurance, Reliance Specialty
08.1999 - 10.2000

Triage Claims Representative

Cigna Insurance- P&C
10.1997 - 08.1999

IAU/Claims Specialist

The Prudential-Property & Casualty
01.1995 - 10.1997

BBA - Insurance And Risk Management

Temple University

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