Karen Brennan
East Norriton,Pennsylvania
Summary
A hardworking and conscientious individual who is detail oriented and customer service driven. A team player that thrives in a fast paced environment.
Overview
30
30
years of professional experience
Work History
Casualty Liability Adjuster
Nationwide Insurance
07.2002 - 03.2025
- Evaluated insurance policies and analyzed damages and medical records to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Established relationships with clients, attorneys and insurance companies to foster timely claims resolution.
- Directed claims negotiations and supported successful litigations for advanced issues.
- Managed a pending of 150-180 claims.
- Managed complex claims requiring multi-faceted approaches such as subrogation recovery efforts, minimizing company exposure to financial losses.
- Collaborated with legal teams to defend the company in litigation cases, minimizing financial losses.
Auto Liability Claims Adjuster
General Electric Financial Assurance
10.2000 - 06.2002
- Interpreted auto policies and applied coverage in relation to all provisions and exclusions.
- Investigated and adjusted auto material damage claims for first and third party losses.
- Negotiated liability with attorneys, claimants and adverse carriers.
- Negotiated fair settlement amounts through the tactful application of human relation skills.
- Equitably resolved claims using independent thinking, judgment and analysis.
Commercial Liability Claims Representative
Reliance Insurance, Reliance Specialty
08.1999 - 10.2000
- Worked productively in fast-moving work environment to process large volumes of claims.
- Handled claims for social services and public entity accounts. Utilized PA Tort Claims Act for municipality claims.
- Interpreted commercial auto and general liability policies.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained good account relationships with agents and producers.
Triage Claims Representative
Cigna Insurance- P&C
10.1997 - 08.1999
- Maintained good account relationships with mortgage companies in handling forced placed insurance.
- Investigated and adjusted homeowner material damage and theft claims.
- Negotiated settlements with insureds and contractors.
IAU/Claims Specialist
The Prudential-Property & Casualty
01.1995 - 10.1997
- Interpreted homeowner and auto policies and applied coverage in relation to all policy provisions and exclusions.
- Investigated and adjusted auto and homeowner material damage claims.
- Negotiated settlements with contractors and body shops.
Education
BBA - Insurance And Risk Management
Temple University
Philadelphia, PA08.1997
Skills
- Outlook, Microsoft office
- Verbal and written communication
- Active listening skills
- Multitasking
- Adaptability
- Strong work ethic
- Attention to detail
- Negotiation skills
- Maintaining professionalism in stressful situations
Timeline
Casualty Liability Adjuster
Nationwide Insurance
07.2002 - 03.2025
Auto Liability Claims Adjuster
General Electric Financial Assurance
10.2000 - 06.2002
Commercial Liability Claims Representative
Reliance Insurance, Reliance Specialty
08.1999 - 10.2000
Triage Claims Representative
Cigna Insurance- P&C
10.1997 - 08.1999
IAU/Claims Specialist
The Prudential-Property & Casualty
01.1995 - 10.1997
BBA - Insurance And Risk Management
Temple University