Karen Brown
Lancaster
Summary
Diligent, highly motivated professional with a confident work ethic and multiple skills, eager for knowledge and performance opportunities. A quick study that is able to work efficiently under pressure while complying with all company policies and securing client confidentiality. Proficiently operates individually as well as having a passion for teamwork and sharing my expertise for the growth and value of the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personnel Security Assistant
Information Discovery Services
08.2024 - 11.2024
- Process fingerprints and background information
- Send emails
- Completed data entry of enrollments and case-management activities.
- Reduced errors in data entry tasks by consistently proofreading information before submission.
DATA ENTRY CLERK
U.S. Citizenship and Immigration Services
09.2023 - 04.2024
- Maintains database by entering new and updated customer and account information
- Update existing databases with new entries on a regular basis
- Develops organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Develops and maintain reports and spreadsheets to track data entry progress
DISPATCHER/CUSTOMER SERVICE
COPS Monitoring
11.2022 - 08.2023
- Successfully dispatched authorities and technicians to customer service calls in a timely manner, utilizing scheduling and routing software
- Collaborated with other members of the team to provide assistance during urgent situations
- Utilized problem-solving abilities to resolve customer complaints or issues quickly and effectively
ANIMAL CARE ATTENDANT
UT Southwestern Medical Center
08.2020 - 07.2021
- Cleaned kennel, cages and procedure rooms regularly using appropriate sanitizing solutions to maintain cleanliness standards
- Collaborated with other departments within the organization to facilitate successful outcomes
EVENT STAFF MEMBER
AT&T Stadium
08.2018 - 03.2020
- Take tickets, monitored gates, and give directions
- Collaborated with other team members to coordinate tasks in a timely manner
PATIENT TRANSPORTER
Aramark
06.2019 - 10.2019
- Assisted in the transfer of patients from beds to wheelchairs or stretchers as needed
- Introduced self to patient and explained transport plan and destination
- Collaborated closely with nurses, doctors, technicians, therapists, and other healthcare professionals when providing transport services
- Tagged deceased bodies to safely move to morgue
ANIMAL CARE ATTENDANT
Alamo Amusement
09.2017 - 10.2019
- Company Overview: STATE FAIR OF TEXAS
- Help kids get on and off the ride
- Monitor the entrance and exit gate
- STATE FAIR OF TEXAS
SECURITY OFFICER
T-Force
03.2018 - 03.2019
- Patrolled premises regularly to maintain order and establish security presence
- Enforced safety regulations, policies and procedures to ensure a safe environment
RETURNS PROCESSOR
Returns Neiman Marcus Warehouse
07.2018 - 12.2018
- Inspected returned items for damage or defects prior to restocking
- Followed strict security and safety return procedures for each product type
- Collaborated with warehouse staff to ensure that stored items were properly labeled, sorted, and organized
RETAIL SALES ASSOCIATE
Sears
09.2015 - 05.2016
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Maintained cleanliness of work areas throughout shift according to company standards
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
Education
High School Diploma -
Desoto High School
DeSoto, Tx06.2015
Skills
- Microsoft Word
- Customer Service
- Organizational Skills
- CCTV
- Hospital Experience
- Data Entry
- Retail
Certification
- Driver's license
- Security Guard Card
Timeline
Personnel Security Assistant
Information Discovery Services
08.2024 - 11.2024
DATA ENTRY CLERK
U.S. Citizenship and Immigration Services
09.2023 - 04.2024
DISPATCHER/CUSTOMER SERVICE
COPS Monitoring
11.2022 - 08.2023
ANIMAL CARE ATTENDANT
UT Southwestern Medical Center
08.2020 - 07.2021
PATIENT TRANSPORTER
Aramark
06.2019 - 10.2019
EVENT STAFF MEMBER
AT&T Stadium
08.2018 - 03.2020
RETURNS PROCESSOR
Returns Neiman Marcus Warehouse
07.2018 - 12.2018
SECURITY OFFICER
T-Force
03.2018 - 03.2019
ANIMAL CARE ATTENDANT
Alamo Amusement
09.2017 - 10.2019
RETAIL SALES ASSOCIATE
Sears
09.2015 - 05.2016
High School Diploma -
Desoto High School
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