Karen Burton
Substitute Teacher
San Antonio,TX
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Northeast ISD
08.2022 - Current
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Contributed to school-wide improvements in standardized test scores by aligning lesson plans with curriculum standards and objectives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supported extracurricular activities such as tutoring sessions or after-school clubs by providing supervision or leading specific programs related to subject expertise.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Customer Service Manager
Valero Corner Store
08.2008 - 10.2021
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
Bachelor of Arts - Education
San Antonio College
San Antonio, TX 05.2001 -
Bachelor of Arts - Education
Texas A & M University, San Antonio, TX, US
San Antonio, TX 05.2001 -
Skills
Discussion Facilitation
Parent Communication
Activity Planning
Behavior Modeling
Lesson Plan Implementation
Activity management
Group and individual instruction
Verbal and written communication
Organizational abilities
Classroom Management
Timeline
Substitute Teacher
Northeast ISD
08.2022 - Current
Customer Service Manager
Valero Corner Store
08.2008 - 10.2021
Bachelor of Arts - Education
San Antonio College
05.2001 -
Bachelor of Arts - Education
Texas A & M University, San Antonio, TX, US
05.2001 -
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