Karen Bushey
Shelburne,VT
Summary
With 20 years of experience in patient care, medical billing, and administrative roles, this accomplished medical office administrator has expertise in EMR systems, medical terminology, and HIPAA regulations. Consistently delivering high-quality care, exceptional customer service, and streamlined medical practice operations, their skills also extend to front desk management, medical records handling, and laboratory procedures. In addition to their extensive experience, they hold an Associate Degree in Special Education.
Overview
25
25
years of professional experience
Work History
Private Caregiver
self employed
Shelburne, VT
06.2020 - 03.2025
- Provided emotional support and companionship to patient ,promoting overall wellbeing.
- Assisted client with daily living activities for improved quality of life.
- Provided safe mobility support to help patient move around personal and public spaces.
- Transported individual to events and activities, medical appointments, and shopping trips.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Handled incoming mail, bills and invoices and completed appropriate actions.
PAR Patient Account Representative
Champlain Valley Oral Maxillofacial Surgery
South Burlington, VT
02.2020 - 05.2020
- Provide coordination of care for Surgical Dental Patients
- Schedule in office evaluations and surgical procedures in house and Hospital OR
- Review financial responsibilities with patients
- Provide Insurance Estimates to patients
- Communicate effectively and positively with all referring practices and patients
- Front desk check in and check out process
- Collect payments on services provided
- Maintain positive communication with Providers and staff to collaboratively and comprehensively provide high quality coordination of care for all patients
- Input patient information, insurance, demographic, and consent forms accurately and timely
- Prior Authorization and Estimate of surgical procedures
- Balance and reconcile daily financial payments received
- Cross trained to provide clinical support and assist with Providers during Surgical Procedures
- Acquire all required consent documentation for procedures
- Scanning, faxing, e-mailing Medical forms and documentation
- Navigation of multiple systems to include EHR
- Effectively and positively collaborate with in a team atmosphere
Provider Services Representative
DXC Technology
Williston, VT
01.2019 - 01.2020
- Provider Service Representative as the fiscal agent for DVHA (State of Vermont Medicaid Insurance) DXC Technology processes all Medicaid Insurance Claims
- Provided assistance to Healthcare Providers and/or Billing Agents with inquiries regarding the Medicaid Insurance Claims Policies, Procedures, and process following State of Vermont (DVHA) guidelines
- Answered phone and assisted providers with changes, resolutions, reconciliation and special batches regarding claims processing
- Navigation and knowledge of multiple software systems and applications: MMIS, PES, SharePoint, Avaya, Excel, Microsoft Office, Word, Ondemand, CATW, DXC Global, PM and VT Medicaid Website
- Excellent provider service provided while remaining and retaining my positive professional calm demeanor, and finding resolutions to inquiries in a timely, accurate and knowledge based approach
- Successfully Attend and participate in PSU team meetings and CC team meetings with Manager to discuss, resolve, inform, and educate collaboratively
- Cooperatively work with coworkers in multiple departments to provide accurate, detailed, and knowledge based information to communicate with Providers and Billing Agents regarding Medicaid Claims Processing
MEDICAL LAB ASSISTANT
Thomas Chittenden Health Center
Williston, VT
01.2007 - 01.2019
- Conducted chemical analyses of body fluids, such as blood, stool, and urine samples, cultures and biopsy specimens in a CLIA compliant moderately complex high-volume laboratory
- Analyzed test results to ensure conformity to specifications, using special mechanical or electrical devices and reported all patient results to physicians
- Facilitated supply orders for high-volume lab and office supplies
- Prepared, maintained, calibrated, cleaned, and tested sterility of medical laboratory equipment
- Collected blood or tissue samples from patients
- Researched and facilitated new equipment purchases for both waived and non-waived testing
- Provided clerical and administrative support for clinicians, mid-level providers, and staff that facilitated the smooth operations of a busy family practice medical office
- Recognized for exemplary performance and success resulting in trust to perform in interdisciplinary roles within the healthcare industry
- Increased technical knowledge to apply in role and remain competitive and up to date in the industry
- Achieved career highlight and advancement at medical center through developing and implementing utilization reports to assess statistical information
PHLEBOTOMIST
Thomas Chittenden Health Center
Williston, VT
01.2007 - 01.2019
- Performed Blood Draws, EKGs, Holter Monitors, Spirometry, BP Monitoring, Hearing Tests and O2 SATS using standard and advanced methods backed by record keeping and documentation
- Matched laboratory requisition forms to specimen tubes
- Disposed of biohazardous fluid, tissue, materials, and contaminated sharps, in accordance with applicable laws, standards, and policies
- Took patient blood pressure, weight, pulse, temperature, and/or respiration, and pain level as needed and completed patient statistical history information during medical visit
- Empowered patients through high-quality care, leading to regular positive feedback from clients of medical practice
- Trained clinical staff and improved medical practice resulting in enhanced procedures, protocols, and maintenance of lab systems
MEDICAL OFFICE ADMINISTRATOR
Thomas Chittenden Health Center
Williston, VT
01.2000 - 01.2007
- Monitored facility to ensure safety, organization, and cleanliness
- Administrated, prepared and reviewed health care records, operational reports, and schedules to ensure accuracy and efficiency
- Created and influenced goals and deadlines for the department
- Acquired, distributed and stored supplies
- Executed within interdisciplinary roles through partnership with medical and third-party support staff, facilitated admissions, discharges, and transfers
- Operated with advanced knowledge in computer and multiple support programs, including Electronic Medical Records and Medical Testing Equipment Operations
- Selected by management due to excellent performance to train non-clinical staff, mentor, and assess job performance
- Directed to lead various special projects by physicians and or practice management resulting in improvements to medical practice
FRONT DESK RECEPTIONIST
Thomas Chittenden Health Center
Williston, VT
01.2000 - 01.2007
- Determined insurance, eligibility, ensured prior authorization, and followed up on referrals
- Mailed, faxed, and scanned incoming and outgoing documents
- Pulled charts for various departments and sorted documents for scanning and/or secured documents into the electronic document management system
- Always greeted patients in a pleasant and professional manner while providing high quality care and customer service
- Operated data base user interface, query software, and phone system to schedule, triage, and provide services
- Directed administrative and clerical office procedures
- Strengthened rating of medical center through excellent customer service and positive interactions with clients, solved conflicts, and found sound resolutions to challenges
Education
Associate Degree - Special Education
Champlain College
Burlington, VTSkills
- Clinical Health Records
- Interdisciplinary Patient Care
- Phlebotomy
- Medical Testing Equipment
- CLIA Compliance (10 years)
- Electronic Medical Record
- Intake & Release Patient Support
- Microsoft Office
- Administrative & Clerical
- Customer Support
- Customer Service
- CSR
- Call Center
- Customer Care
- Time management
- English
- Clerical experience
- Medical terminology
- EMR systems
- Medical office experience
- HIPAA
- Medical records
- Microsoft Excel
- Microsoft Word
- Phone etiquette
- Front desk (10 years)
- Documentation review (10 years)
- Specimen collection / processing
- Patient care
- Patient assessment
- Epic (10 years)
- Laboratory experience (10 years)
- Insurance Verification
- Triage
- Special Education
- Medical Billing
- User Interface (UI)
Timeline
Private Caregiver
self employed
06.2020 - 03.2025
PAR Patient Account Representative
Champlain Valley Oral Maxillofacial Surgery
02.2020 - 05.2020
Provider Services Representative
DXC Technology
01.2019 - 01.2020
MEDICAL LAB ASSISTANT
Thomas Chittenden Health Center
01.2007 - 01.2019
PHLEBOTOMIST
Thomas Chittenden Health Center
01.2007 - 01.2019
MEDICAL OFFICE ADMINISTRATOR
Thomas Chittenden Health Center
01.2000 - 01.2007
FRONT DESK RECEPTIONIST
Thomas Chittenden Health Center
01.2000 - 01.2007
Associate Degree - Special Education
Champlain College