Karen Caceres
Dallas
Summary
Organized and motivated employee eager to apply time management and organization skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Universal Dental
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Pollo Regio
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Marketing Representative
Safety Tree Service
- Worked in various weather condition
- Engaged in conversation with potential clients
- Passing business cards in various neighborhoods
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
Dental Receptionist
Carnival Dental
07.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to verify patient coverages.
Education
Associate of Arts - Hospitality
University of North Texas
Denton, TX06.2021
High School Diploma -
Lincoln High School And Humanities/Communications
Dallas, TX06.2021
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Reliable and Responsible
- Multitasking and Prioritizing
- Call Center Operations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dental Receptionist
Carnival Dental
07.2023 - Current
Call Center Representative
Universal Dental
Cashier
Pollo Regio
Marketing Representative
Safety Tree Service
Associate of Arts - Hospitality
University of North Texas
High School Diploma -
Lincoln High School And Humanities/Communications
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